NEVER BUY, FAKE lenses. Chinese frames, WORST EVER

Lenskart deleted my review from TRUSTEDCOMPANY.com. Will keep posting until i receive a response
First review date – Dec 9, 2017.
Second posting date – Dec12, 2017
My review disappeared from my account too!

Here are my Order numbers over the last 3 months (from 03-Sep till 08-Dec 2017) – 1212760433, 1212818603, 1208161599, 1212980691, 1213007761, 1213049801, 1213050352, 1213093240, 1213093523, 1208244487

I have spent almost 3 months chasing them for a quality delivery. After consecutive back to back delivery of 5 pairs(Vincent Chase)+ 1 RayBan – everything had “severe” quality issues(I have all picture and email proofs, not sure if all could be attached here except two). Their Customer Care is usually bad with meetings promised SLAs, however, some of them are good. But all are well spoken and know how to make a fool out of a customer. They play with the index of lenses, that’s where they are able to mainly manage their margins in order to provide the discounts that they do. In turn, they play with the most vital organ of the customers i.e. the eyes. I am upset since in the first place they never were able to deliver quality and I patiently invested my time for them to course correct. However, later closed the case with a refund mentioning that they wont be able to satisfy my asks. Convenient. Please understand that they don’t ask for the Pupillary Distance for Single / Myopic powers and they have an explanation for that. Please check with an ophthalmologist and you would know the requirement. One would never know the fit of a frame if not worn. Using their app/website, one can make out how it looks on your face but the fit is something you want to try out at a store. Vincent Chase and John Jacobs have no difference in the pathetic quality they are of, however, they are very cleverly created as different brands and categorised into entry level, premium, luxury buckets and priced accordingly. People buy, so these pseudo brands sell and hence a brand emerges. So are with their lenses, British Optics. Lenskart is fooling people with these cheap Chinese made frames and lenses, with inscriptions of designed in Italy. I even wrote to Peeyush(CEO) and Amit(COO) but nothing improved in terms of Quality. Bottom-line: Ask any ophthalmologist and they will NEVER recommend Lenskart. I realized late but I did at least. Go to a local optician, pay for your eyewear and get something healthy on your eyes.

JUST BECAUSE IT’S CHEAP – IT ISN’T THE BEST