my Amazon Pay Money is disabled. Please complete your KYC to enable it.
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In the app it asks to verify the mobile number. It completes the process, shows Success but again goes back to same screen to verify.
any solution?
* this is my secondary account with diff phone/email
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https://www.desidime.com/comments/permalink/10342136
not asking for PAN, just to verify mobile number
https://www.desidime.com/comments/permalink/10341951
try to add the 'Indian' ( +91 ) number to your account, by logging on (with the same e-mail address) to other amazon sites like the uae, USA or Canada sites.
The SVA (stored value account) is just one part of the Amazon Pay balance.
'Gifts and Credits' (gift cards, cashbacks from Amazon) would work as usual. The gift card thing is not regulated by the RBI.
If you are able to add the +91 number to your account, after logging on to the dot com site
but still the Amazon Money/ SVA says it is "inactive", then it could be that the system detects that phone number to have been linked to some other account/s in the past or even now.
In such a case, better to try adding a number that was NEVER (ever) used on any Amazon site (by you or by anyone else).
If this too results nothing, then can approach the 'login and security' team (also sometimes called the 'account change' team) or simply 'account' management team.
https://amazon.in/passwordreset You can request or ask them to check why the number is not getting added or the added number still does not change the SVA's status to 'active'.
ALL the temporary/frontline hiring for the account team is solely done from nearby zoos, and mostly all of them are 🦍other species🦧 but not Homo sapiens.
They might thus shun their responsibility and tell you to contact the Amazon Pay India team.
In that case, you can have the contact (chat, call, e-mail) transferred to the Amazon Pay team.
(https://amazon.in/passwordreset Account team will only be able to bounce the call to IN-retail/primary and not to a specific team.)
One can also directly reach out to the Pay team by phone call ☎️180012001571📞.
You can highlight the issue to whoever can address it or else.. at-least push it in a correct manner to the correct team.
Actually if you (even accidentally) use the term 'KYC', then the 'accounts' team agent is likely to mentally switch-off and not even listen to anything else.. much less process it🧠.
If the frontline https://amazon.in/passwordreset accounts team person is sensible, then we'll and good.
Else one ALWAYS has the option to have the chat or call transferred to a senior desk.
They dutifully recite the script... that the resolution will be the same at both ends
and you can dutifully pushback that then one should not have supreme court too.. if the resolution from high court and supreme court is expected to be the same.
Usually after such to and fro, the contact will be transferred to the next level.
If facing hiccups, then
one can always remind them of the standard operating procedures (SOPs).
Look sir/ma'am, I am not being discourteous, abusive and I have additional details to seek and feedbacks to give.
Moreover, as per Amazon policies.. a frontline/primary agent can de-escalate two times.
____ (agent's name) you have already deescalated my request twice.
Now i am AGAIN requesting you to have this contact transferred to the L3/L4 person.
If you continue to deflect, instead of trying to get a leadership team person on the line.. then YOU ARE IN VIOLATION OF amazon's policies.
Most agents, even if 🦍different🦧 .. are still trying to make ends meet or are new to the role.
After listening to something like that, they are better aware that the Cx (customer) knows their rights and that stretching the call or antagonising the Cx would do more damage, than help.
I might have typed the whole thing in a foreign language/ Ingleash
but this can literally be adopted during interaction in ANY desi language too.
still if kyc is being asked then better let go of the side account or do the whole thing to the T, if the account is important.
The SVA (stored value account) is just one part of the Amazon Pay balance.
'Gifts and Credits' (gift cards, cashbacks from Amazon) would work as usual. The gift card thing is not regulated by the RBI.
If you are able to add the +91 number to your account, after logging on to the dot com site
but still the Amazon Money/ SVA says it is "inactive", then it could be that the system detects that phone number to have been linked to some other account/s in the past or even now.
In such a case, better to try adding a number that was NEVER (ever) used on any Amazon site (by you or by anyone else).
If this too results nothing, then can approach the 'login and security' team (also sometimes called the 'account change' team) or simply 'account' management team.
https://amazon.in/passwordreset You can request or ask them to check why the number is not getting added or the added number still does not change the SVA's status to 'active'.
ALL the temporary/frontline hiring for the account team is solely done from nearby zoos, and mostly all of them are 🦍other species🦧 but not Homo sapiens.
They might thus shun their responsibility and tell you to contact the Amazon Pay India team.
In that case, you can have the contact (chat, call, e-mail) transferred to the Amazon Pay team.
(https://amazon.in/passwordreset Account team will only be able to bounce the call to IN-retail/primary and not to a specific team.)
One can also directly reach out to the Pay team by phone call ☎️180012001571📞.
You can highlight the issue to whoever can address it or else.. at-least push it in a correct manner to the correct team.
Actually if you (even accidentally) use the term 'KYC', then the 'accounts' team agent is likely to mentally switch-off and not even listen to anything else.. much less process it🧠.
If the frontline https://amazon.in/passwordreset accounts team person is sensible, then we'll and good.
Else one ALWAYS has the option to have the chat or call transferred to a senior desk.
They dutifully recite the script... that the resolution will be the same at both ends
and you can dutifully pushback that then one should not have supreme court too.. if the resolution from high court and supreme court is expected to be the same.
Usually after such to and fro, the contact will be transferred to the next level.
If facing hiccups, then
one can always remind them of the standard operating procedures (SOPs).
Look sir/ma'am, I am not being discourteous, abusive and I have additional details to seek and feedbacks to give.
Moreover, as per Amazon policies.. a frontline/primary agent can de-escalate two times.
____ (agent's name) you have already deescalated my request twice.
Now i am AGAIN requesting you to have this contact transferred to the L3/L4 person.
If you continue to deflect, instead of trying to get a leadership team person on the line.. then YOU ARE IN VIOLATION OF amazon's policies.
Most agents, even if 🦍different🦧 .. are still trying to make ends meet or are new to the role.
After listening to something like that, they are better aware that the Cx (customer) knows their rights and that stretching the call or antagonising the Cx would do more damage, than help.
I might have typed the whole thing in a foreign language/ Ingleash
but this can literally be adopted during interaction in ANY desi language too.
still if kyc is being asked then better let go of the side account or do the whole thing to the T, if the account is important.
https://www.desidime.com/comments/permalink/10342031
@iAmRetakeRoshan 😄 " 🦍other species🦧 but not Homo sapiens.
"😹
https://www.desidime.com/comments/permalink/10342061
Before logging back IN.. i saw a laugh emoji reaction and thought (that) it might be you.
But 'very' surprised to see that it is from @krn.punjabi
So .. logged back in to say: Karan bhai, aap nahin😇.
N.A. (north America) process ke liye tou ADCPL hires BEST people.🥰
But 'very' surprised to see that it is from @krn.punjabi
So .. logged back in to say: Karan bhai, aap nahin😇.
N.A. (north America) process ke liye tou ADCPL hires BEST people.🥰
https://www.desidime.com/comments/permalink/10342150
Ask your amazon delivery boy to do KYC.
https://www.desidime.com/comments/permalink/10343209
for me i received my pay wallet is disabled because of non usage and told me to do kyc
just open amazon app and open amazon pay in it and it will ask mobile number verification and thats it .. your KYC is reverified automatically
after which just load your wallet with Rs.10 or so and it will work
thats what I did when i received this KYC disabled email from amazon
https://www.desidime.com/comments/permalink/10343503
I have 2 PAN cards. Can I use them in another Amazon account?
https://www.desidime.com/comments/permalink/10343579
Holding 2 pan cards for same person is an offense under income tax act.
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You cannot use the same PAN nmber for two accounts. Is it asking for PAN during KYC?