Misleading and fraud service

It has been an extremely painful and unpleasant experience to deal with goibibo and certainly the last deal with them.
A property that was listed as a 4start category hotel (Annex Executive Mumbai) with all the amenities turned out to be a lodge in a. dilapidated building with not even a lift or working shower not to talk of other facilities. It was a complete shock and when I requested an alternative of the category that I had chosen I was made to hold till 2 in the night and lied progressively. finally in the morning after holding for more than one hour on the call, ‘Kamini’ turned up and came to my rescue and gave an alternate location (Hotel Ibis), which was very kind of her. But no plans for a breakfast or a better room was availed. The room is too small for two people with no good space for luggage.
I feel cheated through and through and the only sincerely helping person in the organisation after 16 hours of suffering was Kamini.

I am going to review the truth about this incident everywhere. Goibibo, u caused me mental agony and literally cheated. I don’t think if it had not been Kamini I would not even get this less than mediocre room. Highly unprofessional and false services on part of Goibibo.

Wasim and Touseef