Material I Dont like

I have ordered 3 items from cilory. As i don't like material of pant and top size is too small. So wanted to return both items. 1. They don't have exchange policy 2. They don't have option of direct return. 3 chat with us option. 

He asked me about order no/phone no/registered email address. I gave him details one by one. With in 1 min he generated only one item return complain. Now he is saying he can not generate return complain for another items.