Loss Due to Great Paytm

114°
Wishlist Champion
Venom14

I have an automatic OTTplay subscription for ₹999, which I’ve been trying to cancel. This payment is set up through Paytm, using my secondary number that I recharge every three months.

This morning, I received a renewal notification. When I logged into Paytm to cancel the payment, it required SIM verification through SMS. I wasn’t aware of this verification requirement initially, so I attempted to cancel the payment multiple times, only to be prompted each time for SIM verification. Then I tried pausing the payment and even removing the account, but every option led to the same SIM verification request.

Since my SIM wasn’t recharged, I went ahead and topped up ₹189. Now, after recharging, Paytm is telling me I’ve attempted verification too many times and have to wait until tomorrow to try again.

This has been a frustrating experience. Why is Paytm making such a simple process so difficult?

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Pro Community Angel Pro Community Angel
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Was the sim changed recently ?

 Or paytm was logged out ?

This sim verification is required only in that case for approving upi transactions (cancelling mandate is also a upi txn) 

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Pro Community Angel Pro Community Angel
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Was the sim changed recently ?

 Or paytm was logged out ?

This sim verification is required only in that case for approving upi transactions (cancelling mandate is also a upi txn) 

Wishlist Champion Wishlist Champion
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Logged out
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Spearhead Spearhead
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Apka to sim issue h, mera to pata nh kya issue h, 3 mahine se complaint open chal rhi h, kitni bar explain kr chuka hu, tata play binge ka ott auto mandate hat hi nh rha h, jbki subscription ek saal phle hi cancel kr dia tha, bs pese nh kat rhe h but auto mandate abi bhi lga hua h ,uski wjhse me apna bank account bhi Paytm se nh hata pa rha hu...

Wingman Wingman
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For security reasons, now a days we have to recharge all extra sim cards too. Or switch everything to primary sim card

Generous Generous
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maintaining exra sim / numbers / mobiles / apps is very tough now a days .

switching everything to primary / dual  number is very tough .. spams / scams acts on full force .

30% of all calls recieved are spam / scams or related . 

digital life getting tougher and tougher . 

Wishlist Champion Wishlist Champion
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Maintaining multiple is not big problem 

Once i used to have 7 sims

Before last price hike I used to maintain 3 sims now it is after last price hike it is very difficult to maintain

If they ask for monthly recharge for 100 no issue for me

Deal Subedar Deal Subedar
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why not cancel it on ott play website?

replyuser
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