Liars! Liars! Liars!

Liars, liars, liars! My daughter and I visited the store to buy a pair of glass frames. I paid at the counter, and for some bizarre reason, the salesperson assured me they'd deliver a "fresh pair" to my address the next day. Sure, why not? But guess what? "Tomorrow" came and went. So did the day after. By the third day, I called, only to learn that they had just created a shipping label, and it could take up to a week for a courier to pick it up. A week!?! This is within Delhi—I could have walked there and back ten times in that amount of time!

I told them if it wasn’t delivered that same day, I’d cancel the order. Well, guess what happened next? Absolutely nothing. Their customer service is nonexistent! The next day, I spent a mind-numbing 26 minutes on hold waiting for a live person to cancel the order. After all their "sincere apologies" and "we’ll take your feedback into consideration," it’s now been TEN DAYS, and I still haven’t received my refund. On top of that, I can’t seem to reach a single competent person.

As of right now, I’ve been on hold for 15 more minutes. Now they are saying that I will receive my refund in 10 (!!!) days. WHAT?!?!? Since when you're allowed to hold on to my money for ten days for failure to deliver?

So, if you’re into wasting your time with these losers, by all means—visit the store for their "amazing" service and products.

UPD: Well, it gets worse! After all the waiting, they had the nerve to ask me for my bank statement to “verify” the refund. What’s next? My login details, my apartment keys, or maybe my blood type?! It’s their responsibility to prove they initiated the refund—not mine. This company is an absolute joke, and I’m done playing games. I’m considering escalating this to the authorities because they’re clearly incompetent if not outright thieves.

Save yourself the headache and stay far away from this place!