for those whose accounts are blocked due to wallet addtiion etc.
Inspired by people who are fighting cases by themselves before courts, a young diploma engineer in Kochi fought a consumer case against the fashion e-commerce major Myntra all by himself and won compensation of Rs 20,000.
Anil Kumar T S, 30, of Ponekkara in Kochi decided to take on Myntra after the company refused to refund the amount of Rs 5,000 which he had added to Myntra’s wallet to make a purchase. Though Anil Kumar registered a complaint with Myntra’s customer care and waited for days, his issue wasn’t properly resolved, forcing him to approach the Ernakulam District Consumer Redressal Commission with a petition against Myntra.
“I never knew filing a consumer petition and arguing a case before the consumer court was so simple until I walked into the commission office with my grievance. The court guided me in filing the petition along with all relevant evidence. When my case was taken up for hearing, I presented myself and submitted the points for consideration,” Anil Kumar told “Open Digest“. “I am happy that the court got convinced and delivered a verdict favouring me,” he said.
As per the case details, it was in November 2022 that Anil Kumar had purchased gift cards from GYFTR and credited them to Myntra’s wallet. But attempts to use the funds to purchase products failed due to certain technical issues on the Myntra platform. “When I raised a complaint, they promised to look into it. But after a few days, my Myntra account was blocked, and I got a notification saying, ‘Your account is deactivated for security reasons, please contact customer care for more information’. Though I lodged a complaint, they remained unresponsive,” Anil Kumar said.
Contesting Anil Kumar’s petition, Myntra submitted that the complainant’s account was blacklisted according to Myntra’s terms and conditions, and they were just an intermediary online marketplace which cannot be held liable for the actions of third-party sellers under Section 79 of the Information Technology Act, 2000.
However, the Commission led by its president D B Binu, Members V Ramachandran and Sreevidhia T N found Myntra guilty of deficiency in service by resorting to unfair trade practices. “Based on the evidence and the applicable legal provisions, it is clear that the opposite party failed to resolve the issue within the promised timeframe, leading to a deficiency in service. Consequently, the complainant has endured considerable inconvenience, mental stress, hardships, and financial losses as a result of the negligence of the opposite party,” the Commission observed, directing Myntra to refund Rs 5,000 to the complainant and also pay Rs 15,000 as compensation for the mental agony and costs of litigation.
Belt treatment given to Myntra.
I am planning to file a similar case for my blocked Tata Neu account, but I am just not getting time these days.
Consumer courts are friendly and pass the award in your favour if case is presented well, the only requirement is Patience as it is a time-consuming process
Ideally if everyone starts filling a case against these marketplaces, ecomm shopping platforms will become more customer centric. Most Indians generally skip the time consuming process as the judgement and verdict takes minimum 3 to 6 months.
Har chizz mein duopoly jaisa scene hai -
Amazon - Flipkart
Swiggy - Zomato
Blinkit - Swiggy Insta
Myntra - Ajio
From the policies of Myntra, it does not look like it is serious about ecommerce anymore. Even the quality of the products has gone down drastically, which was once the most popular choice in the fashion category. Their customer care is once again the worst.
Recently my Flipkart account was blocked because i complaint them seller fault (product not delivered in quantity as per shown in description)
Once replacement initiated and delivery boy marked delivered without actual delivery
Then i again' complaint them and my account then got blocked including egv in it
After multiple attempt,they not ready to open that account. Then i lodge complaint through nch portal, but three time, Flipkart denied to support
Lastly, i mentioned, since it was not open box delivery option, then how a customer know whether product is genuine or wrong? Quantity is different or same?? This is totally Flipkart fault who didn't given option to check, i also mentioned some technical and logical points after that account unblocked
Last night, one product from grocery item was different than that i ordered. Since it was open box delivery, OTP was asked but delivery boy delivered on the basis of total quantity and Flipkart had not attached invoice
I complaint them, they asked to check product list on web/app
I just said them, is it possible to stay in home all time for just receiving delivery? Also mentioned about delivery boy hurry behaviour. Then i received refund
I should do this against EazyDiner and a restaurant for illegal hoarding my money (paid twice due to app error, more than a month ago). May do it soon too.
Ulta chor kotwal ko dante
T: the pot calling the kettle black 🐈⬛
this is verdict. did Myntra actually paid him 20K?
Good job , we need more such people who can fight for their right.
Hats off to the guy for patience
its time to move the court against tata neu.
Belt treatment given to Myntra.
I am planning to file a similar case for my blocked Tata Neu account, but I am just not getting time these days.
Consumer courts are friendly and pass the award in your favour if case is presented well, the only requirement is Patience as it is a time-consuming process
Ideally if everyone starts filling a case against these marketplaces, ecomm shopping platforms will become more customer centric. Most Indians generally skip the time consuming process as the judgement and verdict takes minimum 3 to 6 months.
Har chizz mein duopoly jaisa scene hai -
Amazon - Flipkart
Swiggy - Zomato
Blinkit - Swiggy Insta
Myntra - Ajio
ola, uber
jio, airtel
indigo, air india
almost all the sectors have duopolies
Recently my Flipkart account was blocked because i complaint them seller fault (product not delivered in quantity as per shown in description)
Once replacement initiated and delivery boy marked delivered without actual delivery
Then i again' complaint them and my account then got blocked including egv in it
After multiple attempt,they not ready to open that account. Then i lodge complaint through nch portal, but three time, Flipkart denied to support
Lastly, i mentioned, since it was not open box delivery option, then how a customer know whether product is genuine or wrong? Quantity is different or same?? This is totally Flipkart fault who didn't given option to check, i also mentioned some technical and logical points after that account unblocked
Last night, one product from grocery item was different than that i ordered. Since it was open box delivery, OTP was asked but delivery boy delivered on the basis of total quantity and Flipkart had not attached invoice
I complaint them, they asked to check product list on web/app
I just said them, is it possible to stay in home all time for just receiving delivery? Also mentioned about delivery boy hurry behaviour. Then i received refund