Jio Mart - Surprised by the lethargic and unprofessional attitude

Thought of sharing this… Placed an order on Jio Mart on 25th Dec. They never shipped the item . Didn’t refund me the money. Contacted Customer care they apologize … state that they are looking into it…but no resolution…  I have been ordering extensively on Jio Mart ever since they started business. This despite of them not having any grocery related offers. The fact that they had no minimum quantity requirement as well as the option of using sodexo card plus the fact that rates are generally reasonable.  BUt perhaps it was mistake. This thing will never happen in Amazon or Flipkart…either you get the item or they money.