INDANE GAS escalation matrix

47°
Deal Cadet
arnabdimer

Having INDANE GAS cylinder connection in WEST BENGAL. My distributor is completely useless, no response even if in urgent leakage case. They don't have mechanic also, for any urgent complain delivery boy comes next day/when he will be free. 

How this emergency service they can ignore this way!

Unable to find any escalation matrix of Indane GAS. If anyone has, please provide.

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Freebie Finder Freebie Finder
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where are the leakage pipe, regulator or oven ?

Deal Cadet Deal Cadet
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This time from regulator, just changed today by visiting office.

Post Mogul Post Mogul
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Distributor should be first line of In-charge but since You already informed about their nuisance , You can follow up for the next line of course.

Call the Indane Gas customer care for West Bengal

The national customer care number is 1800-2333-555

You can also check for below numbers as well 

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*Re-Verify the contact details

For Regional Head office connect 

  • Address: Indian Oil Corporation Limited, Indane Area Office, 2nd Floor, IBP House, G-33, Sector-V, Salt Lake City, Kolkata - 700091.
  • Phone: 033-24293140, 033-24293144
  • Report using their online customer service portals (official Indane Gas website)for filing complaints and grievances 

    Grievance Registration

    Contact Us

    Complaints

    Also If your concern is not resolved satisfactorily through regular customer service channels, you can escalate it to the Appellate Authority for further assistance:

    • Appellate Authority: Indian Oil Corporation Ltd., IndianOil Bhavan, P-33, Taratola Road, Kolkata - 700088.
    • Phone: 033-24123473
    • Email: [email protected]

    And Visit once if possible to the Local dealer Office. There might be displayed all the details of Nodal officials so that you can contact them for your grievances

    For Urgent Leakage Case 

    image

    A round-the-clock LPG emergency helpline number available in PAN India. They will be available at any given time of the day to help you with the leakage problem

    Hopefully this Helps to resolve the issue

    🏃‍♂️

    Deal Cadet Deal Cadet
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    Thank you for the information
    View 1 more reply
    Pro Tech Guru Pro Tech Guru
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    Its same everywhere

    Agency ph will be dead most of the times

    No one to take complaints

    replyuser
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