I asked Swiggy support about illegal packaging charges and this is how they responded

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Deal Newbie
tthakkar2014894
There was a recent court ruling in Gujarat where a PIL was filed against Zomato for charging packaging charges on their platform. The court ruled that packaging charges are illegal and food delivery apps cannot charge it on their platform as it is the responsibility of the restaurant to deliver the food in proper packaging and they cannot charge for that.
I asked Swiggy when will they implement the same and this is how they responded (refer attached screenshots) smile smile

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did they call?

Deal Newbie Deal Newbie
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Yes he called me and said the same thing 'I will transfer this to the internal team and get back to you' and after some time i saw that he closed the ticket smile
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parrot and robot combination

Talk-Of-The-Town Talk-Of-The-Town
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They don't have concrete solution

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