I asked Swiggy support about illegal packaging charges and this is how they responded
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There was a recent court ruling in Gujarat where a PIL was filed against Zomato for charging packaging charges on their platform. The court ruled that packaging charges are illegal and food delivery apps cannot charge it on their platform as it is the responsibility of the restaurant to deliver the food in proper packaging and they cannot charge for that.
I asked Swiggy when will they implement the same and this is how they responded (refer attached screenshots)
I asked Swiggy when will they implement the same and this is how they responded (refer attached screenshots)
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https://www.desidime.com/comments/permalink/9477330
Yes he called me and said the same thing 'I will transfer this to the internal team and get back to you' and after some time i saw that he closed the ticket
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https://www.desidime.com/comments/permalink/9477767
They don't have concrete solution
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did they call?