How to switch career from customer support into Tech.

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rohitverma34


Hello,

I am seeking career advice as I am currently employed in non-tech customer support and am interested in transitioning to a tech-related role. I hold a BSC degree from IGNOU. The reason for wanting to switch is that I find tech more engaging with better growth opportunities. I enjoy working on tasks that require logic, whereas my current role in customer support is monotonous and lacks logical challenges.

I am considering a career as a data analyst, but I am open to other suggestions. Given the current circumstances, is it feasible for me to switch fields?

How long realistically will it take to acquire the necessary skills, considering I can dedicate approximately 3-4 hours a day for learning?

What would be the recommended learning path? Would platforms like YouTube be sufficient? I have also come across institutions like Masai School and Newton School. Could these be beneficial, or do you know of any other organizations that could assist me?

I have explored topics like SQL, OOPS, Python, Numpy, and Pandas on YouTube and found them captivating. Any guidance you can provide would be greatly appreciated.

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Tech related is pretty wide. You might need to narrow down before you start depth exploring.

I like you said logic related things.

If you want to enter software development,

Pick any high level language, I would suggest Java(as you are starting new keep learning same things in Python i.e. code once in Java, code next in Python).

Learn data structures and algorithms. Start with YouTube and then leetcode. It will take time but if logic and analytical abilities comes to you naturally, you might find it interesting.

Next start writing learning OOP fundamental and basics of low level design(search and you find complete series on everything).

That should be enough for entry into software development jobs. Market is not good but you will know your worth once you do leetcode(or you will leave the path). It will take time atleast 3mon best case(average case 6mom). We wasted btech 4yrs. Wish I did only competitive coding(you check and see where  you stand else try other options) from start. But who am I kidding, I never was serious about anything.

I would suggest avoid front end developement, DevOps in starting unless you find intrest.

AI, ML, DL path is hot right now but will thus have many people also. I'm not from this path. But most friends who did it started had interest in optimization, math(I had interest but lost - never serious) or pure money(even mediocre people just kept picking things(I see them doing Andrew ng courses in 2nd yr itself) and grew in this field by being in field but zeal to remain and remain).

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I was working in sales/customer support for 5 years + I am a bcom graduate with no friends or family who could help me. A year ago I decided to pursue analytics and got a job as a data analyst. It won't be easy and would take time but please don't lose hope. Keep trying and your luck will shine. Excel, SQL and power bi was most useful for me. Learn the basics like on how to extract and organise data. Further learn how to create dashboards. This was enough for me to get my first job.

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Tech related is pretty wide. You might need to narrow down before you start depth exploring.

I like you said logic related things.

If you want to enter software development,

Pick any high level language, I would suggest Java(as you are starting new keep learning same things in Python i.e. code once in Java, code next in Python).

Learn data structures and algorithms. Start with YouTube and then leetcode. It will take time but if logic and analytical abilities comes to you naturally, you might find it interesting.

Next start writing learning OOP fundamental and basics of low level design(search and you find complete series on everything).

That should be enough for entry into software development jobs. Market is not good but you will know your worth once you do leetcode(or you will leave the path). It will take time atleast 3mon best case(average case 6mom). We wasted btech 4yrs. Wish I did only competitive coding(you check and see where  you stand else try other options) from start. But who am I kidding, I never was serious about anything.

I would suggest avoid front end developement, DevOps in starting unless you find intrest.

AI, ML, DL path is hot right now but will thus have many people also. I'm not from this path. But most friends who did it started had interest in optimization, math(I had interest but lost - never serious) or pure money(even mediocre people just kept picking things(I see them doing Andrew ng courses in 2nd yr itself) and grew in this field by being in field but zeal to remain and remain).

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3-4 hours/day is good.  Please keep it consistent. This advice is for anything you take. Maintain streak and document what you learnt at EOD at Twitter, LinkedIn, GitHub.

And do leave support role as early as possible. If you think you have good analytical skills, can do for MBA prep also(need some money post good clg selection though). A good degree is easiest way to get into good job.

DM, I'll try to advise from whatever limited(of hell this world is) I know.

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I was working in sales/customer support for 5 years + I am a bcom graduate with no friends or family who could help me. A year ago I decided to pursue analytics and got a job as a data analyst. It won't be easy and would take time but please don't lose hope. Keep trying and your luck will shine. Excel, SQL and power bi was most useful for me. Learn the basics like on how to extract and organise data. Further learn how to create dashboards. This was enough for me to get my first job.

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Hi bro, me too having 4 years of experience in customer service. Since this is a repetitive task job I don't have the interest anymore. Any carrier suggestions which I can give a try ?

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@rohitverma34 : Non Tech Customer Support is a dying field. Bots (AI) will take it over and you will hardly see need of a human to do Customer Support. 

You are thinking in the right direction and YES you can switch field. 

Tech is a wide field. If you are looking forward to be a data analyst, I would suggest you to look for JD's posted by some of the biggest organizations for the role of 'Data Analyst'. You will know what skills they are looking for. Select the common or essential ones and invest time to learn those. First step is to self learn and once you get hold of basics, you may look for a related course online/offline.

Wishing you good luck. Keep learning 😊

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I have a different pov, instead of switching to tech (which is challenging and rapidly changing, which needs constant upgradation) , better try to grow in bpo , move to managerial area, stay relaxed and earn high.

Tech has too much pressure and demands a lot of time.

Reat ur call

If u have high level of interest then u can move.

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I think you should learn some programming language (java & python) but the problem is if your degree is not in the field ie btech/ mca it is difficult to find good jobs(MNC) even if you have lot of knowledge.
my advice go for mca(it/cs) degree and keep learning.

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