How many of you got wrong order from a restaurant through ZOMATO but didn't get any refund?

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Last Comment 2024-09-03

2024-09-02

I got a wrong order from chawla's 2 jail road delhi
Ordered mutton tikka roll instead got a very cheap quality seekh kebab roll.
When i complained this is what i got as a reply.

We understand the frustration and inconvenience of receiving the wrong item, and we sincerely apologize

After carefully reviewing your concern, we regret to inform you that we are unable to process a refund in this instance. We request you drop a review on the restaurant page to help them serve better.
Guys is ZOMATO not equally responsible.
Why they asked me to share pics when they were not going to do anything

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https://www.desidime.com/discussions/how-many-of-you-got-wrong-order-from-a-restaurant-through-zomato-but-didn-t-get-any-refund?page=1#post_10309826

desiman

2024-09-03

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Did u complain on X with pics

https://www.desidime.com/discussions/how-many-of-you-got-wrong-order-from-a-restaurant-through-zomato-but-didn-t-get-any-refund?page=1#post_10310025

pprince30

2024-09-03

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No. May be i should do it now. THANKS

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https://www.desidime.com/discussions/how-many-of-you-got-wrong-order-from-a-restaurant-through-zomato-but-didn-t-get-any-refund?page=1#post_10309838

ravinow28757

2024-09-03

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happened with me, I order butter paneer masala and Naan , but i received full grilled chicken and biryani😄.

In another time i received butter paneer masala instead of butter chicken

https://www.desidime.com/discussions/how-many-of-you-got-wrong-order-from-a-restaurant-through-zomato-but-didn-t-get-any-refund?page=1#post_10310026

pprince30

2024-09-03

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U r lucky if you are non vegetarian grimacing

https://www.desidime.com/discussions/how-many-of-you-got-wrong-order-from-a-restaurant-through-zomato-but-didn-t-get-any-refund?page=1#post_10310877

ramesh1988

2024-09-03

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It happens with both swiggy & zomato... Once in a while , u wont get refund even... U have to run after them... Twitter, emails, chats

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