I have dealt with Glenn. I live in a tier 3 city so the experience may be diffrent for you.
But i was not satisfied with the service.
My chimney died due to high voltage and they took a week to arrange for someone to come, then he said they don't have parts for the specific model anymore (2 year old chimney). They put parts from a similar product they sell now. But the performace degraded after it. Board was itself 4k roughly. And touch panel needed to be replaced due to diffrent board.
Had given up with Glenn as they could not make it perform as before.
I have since contacted a local service provide for maintenance and would not buy Glenn again.
I have dealt with Glenn. I live in a tier 3 city so the experience may be diffrent for you.
But i was not satisfied with the service.
My chimney died due to high voltage and they took a week to arrange for someone to come, then he said they don't have parts for the specific model anymore (2 year old chimney). They put parts from a similar product they sell now. But the performace degraded after it. Board was itself 4k roughly. And touch panel needed to be replaced due to diffrent board.
Had given up with Glenn as they could not make it perform as before.
I have since contacted a local service provide for maintenance and would not buy Glenn again.