Help regarding fraudulent credit card transaction

135°
Deal Cadet
aftabz
Hello dimers , I need help regarding fraudulent transaction happened on my wife's credit card ,
This happened in September 2024, she got LTF my zone axis credit card . We have not activated that card .

But she recieved a fraud call on 27 September 2024 to activate the card they need OTP . She shared OTP , credit card deducted 49 k disappointed_relieved

Problem is that I have seen sms just now sob sob sob


What to do bro

I would have checked that msg in September only...


Anything to do


Pls help me
Top Comments
Deal Cadet Deal Cadet
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She don't use much ,

She thought it is from bank

cry smirk smiling_imp

Benevolent Benevolent
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if she does not understand then why have you got her the credit card ?
you could have educated her about ongoing online frauds.. you could have switched off the txn rights.... infact in axis u can block all type txns in single click.

you are equally responsible here (may be more as well)...
blaming your wife in front of anonymous people is not cool.
21 Comments  |  
12 Dimers
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Deal Cadet Deal Cadet
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In OTP fraud transaction bank can't do anything.

Deal Newbie Deal Newbie
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Report to the bank for fraudulent transaction would be the first thing to do, if not done already.

Deal Lieutenant Deal Lieutenant
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that why i set my cc limit to 1ruppe when not in use and turn of all other than mercent 

Deal Newbie Deal Newbie
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Can it is be done even before activation or without activation of the card?

(As per him, the card was not activated and the fraud happened right at sine point when the activation happened.
I do not know fore sure, but that is what "i" understood.)
Commentator Commentator
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Pay all the bill amount before the due date otherwise cibil will take a hit. And bank can't reverse the transaction if you have given the OTP.

Avant Garde Avant Garde
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File a cyber crime complaint and try to raise a charge back request bro but I think nothing will work since you knowingly shared the OTP. Do you have any Card protection plan or Cyber fraud insurance then try to claim. It's a huge amount bro hope you will get it back. I think the main culprits are delivery agents.

Deal Subedar Deal Subedar
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Apply chargeback since it is a credit card

Deal Cadet Deal Cadet
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How to apply for chargeback

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Deal Cadet Deal Cadet
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She don't use much ,

She thought it is from bank

cry smirk smiling_imp

Deal Cadet Deal Cadet
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Its ok, sometimes this may happen, forget it as you didn't earn money for a month. Don't blame anyone, mistake could have happened even by you or me. Now point  is to learn and teach others to not repeat such mistakes in future. ✌️

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Deal Cadet Deal Cadet
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Thanks  all guys for the quick response

My hopes are fading

It is my monthly income

Huge burden on me

Deal Newbie Deal Newbie
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Instead of thanking or prior to thanking, if you could she'd sone light on the steps taken till now and any updates or status on the same.

Better to update the master-post if you can
rather than the replies to the replies here.
Hotshot Hotshot
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online  transaction would be off by default so anyways transaction will fail. if it passes then complain to rbi  and ask bank for refund as it is mandatory to set all cards to online & international  off by default. complain to bank and rbi that you have not used the card then how come the fraudster has all card details.

Deal Subedar Deal Subedar
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How did the transaction got success? Don't your wife had read the message before sharing the otp.

Deal Cadet Deal Cadet
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Bank branch told to give  complaints online- already given

Filed complaint with city  cyber police 

I have checked sms , no otp came

I don't know how he logged in credit card

Deal Cadet Deal Cadet
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I have got receiver m no  and upi vpa, I ll pass this information to police

How to know bank details from VPA or m no

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