"Help Needed with Airtel Prepaid to Postpaid Migration, Billing Confusion, and Airtel Black Benefits!"

Hi all,

Recently, while exploring postpaid options in the Airtel Thanks app, I accidentally switched to the ₹1199+GST Infinity Postpaid Plan (1 primary + 3 add-ons). After confirming, I received an SMS about 100GB credited. However, I’m now facing issues with the compensation for my unused prepaid validity. Here’s the breakdown:

• Primary Number: I had 4 days of prepaid validity, so Airtel said I’d get ₹200, though only ₹100 is showing this billing cycle (no clear info on the remaining ₹100).
• Add-on Number 1: 59 days of validity left, promised ₹600, but only ₹100 showed up. Airtel said I’d receive ₹100/month in future bills, but I’m still concerned about transparency.
• Add-on Number 2: 29 days of validity, so I should get ₹400. However, no credit appeared, and Airtel insists there was no remaining validity. This is my biggest issue.
• Add-on Number 3: 12 days of validity, eligible for ₹200. I’m waiting to address this until my other add-on credit issue is resolved.

Questions:

1. Is there an official capping on these compensations per billing period?
2. Has anyone faced similar issues with missing or partial validity compensation?
3. Any tips to verify my previous validity to Airtel, as my prepaid transaction history vanished post-migration?
4. If I link my plan to Airtel Black with my postpaid Wi-Fi, the bill will be around ₹1885. Since my Airtel Axis Credit Card has a ₹250 cashback cap, can I split the bill between two cards for maximum cashback?
5. My current plan includes OTT benefits (Hotstar and Prime for 1 year). I’ve heard migrating to Airtel Black might remove these in favor of Black plan OTTs—is this true?

Thanks for any insights or advice!