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Urgent Help -> I have transferred 20k to some scammer because of whatsapp hack how to reverse? anyway to chargeback or something?

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Deal Lieutenant
DEEPANGEORGE

Hello Dimers,

Help -.> I have transferred 20k to some scammer because of "friends whatsapp being hacked" (the scammer communicated as friend and asked help money to scammers account) 

transaction took place in gpay

how to reverse? anyway to chargeback or something?

Just a friends whatsapp got hacked and I thought the friend is asking the money and transferred to the hackers account, later realized it that its not friend that asked money and friend told that his whatsapp got hacked

so what should i do as next step?

any guidance will help

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Deal Newbie Deal Newbie
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Maybe the friend is scammer smile

Generous Generous
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Always give a gap of 6-12 hours period for cooling between demand time  & transaction transfer time no matter how urgent it is followed by a call back saying I have cash only Can I deposit cash in Bank Branch ?

When you try to delay , Scammer will irritate, Genuine user won't irritate.

Investor Guru Investor Guru
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In life n death situation 6-12 hrs period won't help. What if you happen to be in that situation? 

One can do is to call before transferring the money. Verify the name. Ask for account number n IFSC code if possible. Search for that IFSC in the internet. Ask if the home branch of the bank is situated in a different city. These steps can be taken. Otherwise just say no. 

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Deal Lieutenant Deal Lieutenant
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thanks for your valuable inputs:))

yes just now finished 2 things
1) raising request in Google pay as "raise dispute"
2) contacted axis bank toll free and they took it as reversal kinda thing as in wrong UPI transaction (they took this way) instead of fraud as in their point of view this is the case (so they created SR number and now told me to wait 35 days + 2 days)


Have to see how this goes:)

btw thanks once again for the guidance:)
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Deal Newbie Deal Newbie
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Maybe the friend is scammer smile

Deal Lieutenant Deal Lieutenant
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hahahaha might be but hmm incase if that friend is truly hacked 


and i dont wanna burden that friend with asking things and hurting in the process:) so doing my way of things to get this transaction reversed:)

Generous Generous
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Name match nahi kiye send se pahle?

Deal Lieutenant Deal Lieutenant
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in whatsapp actually the friend (later known its scammer) told me that his account limit of 2 lakhs got over and he needs to send 20k to someone else and seek my help


I trust that friend so i blindly sent that 20k to the given upi id, thinking that might be his business partner , since that friend is invovled in business things usually


that their limit of 2lakh got over and wanted me to transfer to another 


then later came to know that this entire thing is scam because that friend again in whatsapp asked again 20k this time i phoned him what happened, 

that friend on phone shocked and told me that his whatsapp got hacked 


alas so all this happened (so that was their entire modulus operandi)

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Post Tycoon Post Tycoon
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Register complaint with bank. But unfortunately 99% are the chances that you won't get your money back.

Deal Lieutenant Deal Lieutenant
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yes thinking the same:) well 20k is my learning fee is what I already set my mind on:) but still giving it a try till last breath so that i dont regret that  I didint tried:)



but ya as you said the chances are 99% loss:)

so keeping my hopes low only:) hehe

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Benevolent Benevolent
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I think lodging a cyber-crime cell complaint is also essential to keep a record and follow up with banks subsequently with a copy. It gives more credibility for follow-up with banks for reversals.

Try to identify the bank account and branch from the UPI address thru your bank. If the bank account of the scammer is in the same city, you can straight-away approach the branch with the complaint.

Deal Lieutenant Deal Lieutenant
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Well till now the transacting is taken as wrong transaction not fraudulent transaction in bank side so i am not sure how to get this as cyber complaint

Side note: I dont wanna involve the friend whatsapp number as i am worried for him feeling consequences

so thinking on how to complaint this
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Finance Mentor Finance Mentor
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file a FIR and also complaint to bank and dispute the transaction within 24hrs.

90% chance you will get your money within 8 to 12 months.

Deal Lieutenant Deal Lieutenant
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Need to file FIR oh oh hmm 8 to 12 months??? oh oh 

so its possible to get it back ah:) if i did FIR and waited 1 year, interesting to know
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Deal Lieutenant Deal Lieutenant
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You will get your money back. Just register online cyber crime  FIR also . As AXIS BANK lodged the complaint in wrong UPI section. Tell them to register in fraud section after cyber crime registration complaint. 

Deal Lieutenant Deal Lieutenant
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any way to do this compliant, for cyber complaint registration, online portal? or do i have to visit in person later even after online complaint?

any guidance will help:)

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Deal Subedar Deal Subedar
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Sorry to hear this hopefully you will recover your money as you have taken steps to reported the matter.

I had perviously raised this kind of topic unfortunately some dimmers were extremely negative and said what's app cannot be hacked 

https://www.desidime.com/discussions/whats-app-...

Deal Lieutenant Deal Lieutenant
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Good to know the details 


hmm Well as far as i know, hacking is only possible because of user vulnerability, if user is strong with his mobile phone use without installing unwanted apps or clicking web links.. the whatsapp can't be hacked


in this situation i am only thinking that my friend clicked or used something malicious without his knowledge and got hacked


so this hacking lies on the hands of user... whatsapp can't be hacked at this point of time as its server based application (only if server is hacked it can be hacked, as far as i know whatapp company didnt told that its server got hacked) so its the users liability to get hacked (i mean stolen usage using malicious ways because of users less knowledge of application)

as far as i know whatsapp as an application is not hacked, its users less knowledge lead to misuse of stolen credentials / OTP or screenmirroring .. etc

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Deal Lieutenant Deal Lieutenant
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Update: 

Google emailed me with response saying it dont have anything to do with this kinda thing because the transaction is setteld by bank side

so lost google hope

now remaining is

2) bank complaint SR number with 35 days 

3) NPCI complaint with nothing to follow up

Deal Cadet Deal Cadet
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That is why banks say they won't guarantee third party apps UPI transactions.
These third party apps take zero responsibility.

Generous Generous
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Wasie fraud hai to cyber complain kar sakte ho additional complain with banks for fraud transaction.wo bhi 3 din ke andar then have some chances..

Officials ke paas hi option hot hai. Lamba khichega par aa jayega.. normaly cards par hote hain fraud protection feature.

Generous Generous
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Always give a gap of 6-12 hours period for cooling between demand time  & transaction transfer time no matter how urgent it is followed by a call back saying I have cash only Can I deposit cash in Bank Branch ?

When you try to delay , Scammer will irritate, Genuine user won't irritate.

Deal Lieutenant Deal Lieutenant
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actually the scammer didnt put pressure, just i trusted the whatsapp number as its my friends who i trust, 

never suspected it got hacked 


well i should have done due diligence but when its a trusted friend i didn't checked much (mistake on my part indeed)


oh well:) hehe taking it as learning lesson

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Helpful Helpful
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whatsapp hack hua par scammer k pass apka number kese aaya. gangadhar hi shaktiman hai

Generous Generous
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Existing chats are there

Kisi se bhi yaaa sabse 20000 maang lo

Easy

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Deal Subedar Deal Subedar
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Even for Rs10 its always better to call the person once so just checking if you called your friend before transferring?

Deal Lieutenant Deal Lieutenant
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hehe well my blind trust got misused:) so fault on my side:)

hehe lesson learnt here on will follow this for sure:)
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Deal Lieutenant Deal Lieutenant
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Post Screenshot of WhatsApp Chat (Scam Part). @DEEPANGEORGE

Deal Lieutenant Deal Lieutenant
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let me post some but i can't reveal everything because the number is from a friend of mine

let me try to put what I can able to
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Deal Cadet Deal Cadet
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how the hell his whatapp get hacked even? 

Deal Lieutenant Deal Lieutenant
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i think its phone hacked and then whatsapp hacked i guess (just my assumption)
Deal Cadet Deal Cadet
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Wasn't there a new UPI feature that was getting rolled out allowing one to reverse any UPI txn within 4 hrs? 

Deal Lieutenant Deal Lieutenant
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oh oh oh i remember hearing such ...


@all: anyone has info:) please share regarding this:) it will help others in future:)

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Cool Cool
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I had a similar incident happen to me in August. This is what axis bank told me after investigating (idk what investigation they did for 90 days to tell me this):

We would like to reiterate the previous response that, the below transaction is secured transaction which cannot be done unless the person is in possession card, UPI and UPI PIN which is confidential in nature and known only to the cardholder unless the cardholder divulges the same to a third party.
21 Aug 2024 UPI/P2A/XXXXXXXXXX/MR XXXXX 5000.00
Kindly note that the customer is solely responsible for maintaining the confidentiality of the password, registration data, and other verification information, Axis Bank is not
liable for loss or damage, if any, arising from the customer's failure to comply with the terms of service.
In case if you have not carried out the aforesaid transaction, we would hereby advise you to pursue the complaint through the Police authorities against the culprit and
provide all facts like to w like to whom, when and where you have possibly divulged the confidential information for them to investigate the matter.

We hereby confirm that we shall co-operate with police authorities and provide all the details as sought by them to further investigate the matter.

Deal Lieutenant Deal Lieutenant
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guess as people suggested only cyber crime complaint will resolve this, i have raised a complaint today,

so where to send this complaint proof to axis? i mean which mode you communicated axis? via email?
Deal Subedar Deal Subedar
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Cyber portal me complaint kardo sare account freeze kr denge vo log compliant krte hi

Generous Generous
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Double check with your friend etc - FIR should mention him also ... huge suspicion on so called "HACK" story . 

Policy will verify and investigate his "HACK" story too . 

Deal Lieutenant Deal Lieutenant
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mhm well lets see, for now i mentioned only my part, to avoid issues for him
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Deal Newbie Deal Newbie
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Deal Cadet Deal Cadet
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It is very difficult to reverse UPI PIN based transaction, if it would be possible many scammers buy products and then escalate to reverse it. Its good you have already accepted the reality. Police and cyber crime if they wish, they could bring back even a single rupee. But they have lot more other worst cases to solve. Unless your amount is somewhere in crores, they didnt give a damn. In many cases, if people reported against same UPI ID many times, there may be possibility of freezing the account if a person haven't spent a money. Still it took lot more efforts and time to get those money back. One of my uncle recently lost 90k through such Fraud. The scammer instantly spent around 45k and he succeeded to block around 55k. But still haven't received money back. Don't know how much time it will take.

Generous Generous
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How we come to know that 55000 is frozen?

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Finance Mentor Finance Mentor
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Immediately raise complaint to cyber crime helpline and visit cyber crime thana in your area and file FIR money trial is followed upto 10 accounts 

Stop thinking about money and start thinking about all things that can be done from your side now nothing should beleft undone don't regret or punish your heart and mind but yet at the same time dont leave culprit and do everything from your side

Deal Subedar Deal Subedar
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Bro any update on this??

Deal Lieutenant Deal Lieutenant
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well till now nothing changed, gone is gone 

i have less hope on its retrieval


so i guess its my learning fee:) 

if i get any positive update will update for sure

Deal Newbie Deal Newbie
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Chargeback or Refund:

Google Pay has a protection policy for unauthorized transactions. If you report the incident promptly, you may be eligible for a refund. The Google Pay support team will guide you on the process.

File a complaint with the Cyber Crime Cell: You can file a complaint with the Cyber Crime Cell in your area. They will guide you on the process and may be able to help you track down the scammer.hb

Deal Cadet Deal Cadet
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Cyber crime works for fradualant transaction; this is not fraudant in one way. They aso will ask you to approach local police.

Local police will not file FIR for these small amounts; if you have good contacts in Dept, you can get the money. Else forget about it.

Deal Cadet Deal Cadet
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What should you do? You should delete this thread.

Please don't post such stupid stuff here and waste our time. How can you transfer with out calling your friend. My illiterate granny is smarter than you. A man from gas agency asked for Rs. 150 for insurance and she called me for that and made sure she is paying to right person.

Deal Lieutenant Deal Lieutenant
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So you wanna pick a fight? using some alt account? bravado:)


hmm let me ignore your comment in this post here on:) dont wanna waste time with you:) when my intent is seeking solution (and kinda awareness as well) 


and not my intention to find and fight a dumb NoobA** like you:)




Side note: btw there is difference between unknown gas agency guy (your case) and a well known friend who i trust (in my case) -> meaning TRUST FACTOR DIFFERS

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Hotshot Hotshot
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I didn't expect this from you @DEEPANGEORGE!

you fell for such a trap!

scammers are being too smart and breaking trust factor here!

If one of friends/family member are in real emergency and need of money, we have to call them (Let's assume if phone number too is hacked), then we have to call their family member to confirm.

We are in such a bizarre phase!!

Deal Lieutenant Deal Lieutenant
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well trust blinds the eye:) but ya happens to even the best among us:) , i dont feel trust broken, because now i will be more aware and transfer money only after confirming in person or verbally in 2 or 3 modes:) then this will never happen again:) 


so as I said:) this is the learning fee for me:) to not fall in hypothetical future of 20 lakhs scam:) hehe

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Beacon Beacon
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My advice is to call the cybercrime branch,they will immediately cease the account involved ,it must be done within 4-6 hours

Deal Cadet Deal Cadet
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May be escalate the issue to NPCI and see....though very less chances of getting the amount back!

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