Help - BigBasket Gift Card Redemption issue

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Spearhead
veteran-hunter

I have received BigBasket Gift Card from my company but when I am trying to redeem on app or website , I am getting the error as- Sorry, Gift Card Redemption Failed.
Dumb Customer Care executive said to talk to my company regarding the error.

Attached is the error SS. Need help:

https://cdn0.desidime.com/attachments/photos/772524/medium/20220603_135245.jpg?1654276323

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Spearhead Spearhead
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https://cdn0.desidime.com/attachments/photos/772525/medium/20220603_135245.jpg?1654276546

Pro Community Angel Pro Community Angel
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Look if there is some space after or before the GV code or PIN, this error can occur due to multiple unrelated issues 

Spearhead Spearhead
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I have checked for the same. I have entered it correctly

Spearhead Spearhead
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Balance showing is 0. Means the GC provider fooled me

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Benevolent Benevolent
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if redemption is successful in first attempt, subsequent attempts can also show this error. check wallet balance to see if the amount has been added to the wallet or not.

do not copy paste the code/pin. manually type the code and pin. 

Tech Guru Tech Guru
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Make sure the pin is of 6 digits numeric. I once got pin with 5 digits then eventually tried putting 1 – 9 if front of the pin and at last tried putting Zero which worked biggrin

Spearhead Spearhead
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its 6 digit only

Helpful Helpful
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Pls inform company, these days many gc companies are cheating in corporate deals

they are sending same gc to multiple ppl or sending invalid gc

Happened with a fiend of mine, they got amazon gv as Diwali gifts, many employees faced problems redeeming it

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