Good Option for Grocery Purchase

I am Using Bigbasket from last few Years.
i place atleast 2-3 orders every month from Bigbasket.

Product and Service Pricing:
Products are always genuine & pricing are competitive to market.
Become cheaper when we we get 25% Cashback from Payzapp or 20%Cashback from CitiBank.

Shipping and Packaging:
You gets a slot allotted while placing order and you always get order delivered with in given slot.
In Rare incident if delivery is delayed you get compensated for it.
Shipping charges varies city to city.
In Noida Free Shipping above Rs 1000. otherwise Rs 30 charged
But currently one can go for bbstar membership for 6 months in Rs 300 and you get 100 back after 1st order of month for 6 months and delivery get free for Rs 600.
Few items price reduction also happens due to bbstar membership.

They provide you each item and get it verified with invoice.
If Bigbasket is unable to deliver any item they compensate it with providing 150% amount.

Returns and Replacement Policy
You can return item while getting delivery. But Not tried this feature for good items.
For defective item it was an easy process to get refund.

Chance of Future Purchase
100%

Customer Service
Responsiveness is fast and customer friendly

Website’s Ease of Use
Your order gets placed first then you have to make payment even if payment gets failed you can make payment later on .
If you forgot to apply voucher/coupon , same can be applied even after payment.
Thats very nice feature.
Even you can add items in your order after placing order.