For poor and selling defected peace

Hey,
I am Gopal Singh
I have seen such a waste service in my life,this is the last chance for your company ,I have buy a phone Asus ZenFone M1 gold,and the product is defected,so I just want to replace it,but every time when I contacted Flipkart support they just tried to make me foolish..is this type of service provide by Flipkart..I am writing this just because of you have wasted my 15 days to do just a tech visit.please help me so I can satisfied with shopping with flipkart,I just want replacement ,neither than I will file a pil against your company and also go for consumer court.