FNP : Very disappointing

Ferns n petals has disappointed me to the highest. It was my first wedding anniversary on 22nd january’18 and I relied on fnp to send flowers and cake to my husband for which fnp charged a pretty good amount. But anything for the loved ones u know. So placed the order. The order of cake was received which was of below average quality. Red velvet was not looking like red velvet at all.

Flowers which were to be delivered between 8 to 12 in the morning were not delivered till 5 o’ clock. I called them up to enquire about the same. First person forwarded  my call to second person, second person also forwarded my call to third one who asked me to wait and then after waiting for so long to get the right solution the call gets disconnected. As mentioned before it was our big day so we left home to Murthal at 7 for the celebration. There we found that the cake was stale and the topping was pretty horrible which claimed to be red velvet.

Next day I called them up again to refund my money back as the flowers were not delivered to which they refused. I asked them to deliver it in Chandigarh as the receiver is there now to which they denied as well. They gave me the option that it can be redelivered only at the same address. I don’t understand what would I do of those flowers now. Do I continue to celebrate my occasion according to your delivery standards?

I am asking them continuously to refund my money to which they are quite reluctant.

They say that the contact no of sender as well as receiver was not reachable cos  of which they couldn’t deliver flowers. But how the cake got delivered then. Cake guy called me as well as the receiver and we both responded to him well and received it. There were 11 hours from morning 8 to evening 7 when we left home and they were not able to reach us for 11 hours. Bravo! Chor people.

Refund is all I want. But they say that flowers will be delivered with a complimentary Cadbury chocolates and apology note. I mailed them again yesterday for refund but they didn’t respond to that mail. Morning delivery person came and the house was locked to which they instantly mailed that we don’t refund the money if you refuse  to accept the delivery or the house is locked and we won’t even attempt to deliver it again.

How mean!

The occasion is passed. U were not able to deliver. Then just refund the money. What’s the point in redelivery or apology note, complimentary gift etc

#fernsnpetals #fnp #flowers #cake #poorservice #disappointment