Flipkart delivery Boy fraud - need suggestions

Didn't understand, which phone got otp? Which phone did you exchange? Plz clarify in DM.

U will get a sms which have a flipkart link to confirm the exchange.. which will have your exact exchange amount. And he took your phone to confirm by himself as to cheat.

This scene reminds me of Rocket Singh where Ranbir Kapoor is trying to run his own business under the company’s nose, bending the rules to make a quick buck. It feels like that delivery guy was pulling a similar stunt lowering the exchange value, deleting your messages, and pocketing the extra. He seemed smart; I wonder how many times he’s done this! Flipkart needs to step up and fix this!

in our household, we do not even use or check other family member's phones.. unless like it is a call from someone important and the family member is not immediately available or nearby (like in the loo or in the garage/garden and so on).

Kind of strange thus, to simple hand over one's personal device to a stranger.. that too in a way as to be unaware of what they are doing.

And to top it up.. hand them the main device while it is phucking pouring outside.

Also, once some (Amazon) D.A. marked a measly 200-300 rupee item as O.B.D. on his touchscreen and i noticed it and threw a fit. Did not let him leave and immediately complained to customer care and had them e-mail me the confirmation of having raised the issue to the logistics team.

I never prefer open box delivery.. except when cousin would send me items from Jabong and being COD.. it was better to check for size, fit and reject if not okay.

Thus this is another big concern that a mere delivery associate can play such psychological games or make one eat out of his palms.

Thirdly, I myself have lost over 55000 rupees in 2005-2006 after giving a lakh rupees in loan to a shopkeeper and he died after repaying hardly 45000 and the family refused any knowledge.

So giving even a paise without paperwork/proof is actually kissing the funds goodbye.

So if you/anyone are paying someone in cash or in their personal wallet.. it is as good as a 'tip' they received.

Also, for someone to think that the original device or phone is needed for any delivery to complete. I do not know!🤷🏻‍♂ At most.. OTPs are needed.. nothing else.

There was no reason for the customer's phone to be in the phucking D.A's possession.

Anyway, to answer your query. No, personally have not come across such instances with respect to e-commerce but in other situations yes.. people take devices in good faith and do mischief.

As for Flipkart.. better not to keep hopes high.

If you haven't already e-mailed [email protected]/[email protected] then may be it is time to do so now.

If this was my own case or of my family member.. i would find out if it was EKL/ Ekart Limited. And if so.. then was it their vendors and locally.. taken matters into my own hand .

Usually the vendors also hire sub contractors locally. Especially Elastic Run does. It is not that difficult to find out from Ekart delivery associates from any area I the city/town.. about physical address of the last mile hub/office that serves your building/ house.

The team leaders there.. also have a in-charge or manager.

Flipkart will keep extending that deadline from August 10^th to maybe even August end or beyond, so do not get perturbed.

If anyone calls in response to the e-mail send to the escalation team (cs-head address), better sound doubtful and tell them that you sound like a L2 (Level 2) agent only. Arrange me a call back from your L3/L4 senior. This way.. even within the so called escalations, you cam initially push for the incident ID to have annotations from a senior.

Oh yes, for EVERY interaction RELIGIOUSLY ask for the agents to dictate/ read out the incident ID to you. The one which they are annotating. And for any calls where ANY commitment is being made.. do pressurise them to acknowledge that in writing.. via e-mail.

Like if I call you and tell you.. Sir i will call you back tomorrow or call you back in ten minutes. Then even for that: okay ma'am/sir my lawyer cousin has asked to take all such key points in writing. So please first send the e-mail stating that you (So and so/ name if person) will call us back on ___day, August ××, 2024 by hh:mm hours.

Basically ask for summary e-mail for every call from Bengaluru, Hyderabad teams.

First Rule First - Never hand over your Phone to any Person especially Unknown
(Delivery Guys, Installation Guys , Repairing Guys) under any circumstances
Incase utmost required ask them to guide with the device in your hand till the point required with no personal info visible 

Keep away your device while scrolling Any Personal info / pictures or performing any Transactions  & show the final outcome as/if required 

One last but not least thing to remember - Never share OTP without going through the entire message in a hurry 
Also double check everything is as per your fulfilment for such actions as exchange , complaint feedback ,installation etc.

In this Generations Just protect the mobile  the way you protect your other valuables

🌛

Complain in ekart support (via email) giving all the necessary details about the delivery person and just wait.

lol 

He would have negotiated with you instead of this getting caught scam

I too faced such issues on flipkart in past, they spot minute defects that even can't be seen under magnifying glass, i directly rejected there claim and told them to cancel my order i don't want to exchange my old mobile for such low price. Next time same mobile was exchange on amazon after 4-5 months and exchange was without any issues, he just check whether mobile is working or not. 

Action must be taken . Inform us later what happens lately

Because of your post, I don't think any dimer is going to face this situation in future.

You can also raise on twitter and nch just do same copy paste(excluding sensitive information in public) 

so atleast they are aware about these behaviour 

@sastasunder Do you have his personal number? Are there any CCTV cameras installed nearby. File an FIR against him even if you only have his phone number. One phone call from the police will scare the hell out of him.

Even if he doesn't return the money after the police complaint, he will definitely not do any such frauds with other people in the Future.

Or else you can just consider it charity and move on.

For me the Ekart delivery boy installed some software that in the old mobile which  i was exchanging for a new mobile. And he showed some dots and said this is the issue and said he will cancel the exchange. I said ok cancel then he was writing comment as screen damage where as the mobile screen was in absolute gr8 condition. And upon asking he said that the reason he will mention. And when the argument started he said to give 500 and he will take care of such issue. I tried reaching flipkart cc but no response and being helpless i had to give him the money. Such scams by EKart delivery personnel is not tolerable. Even sometimes they are in location and when we say to come to the next street to deliver then they just leave changing the delivery date to the next date. Shame on such scamsters.