Feeling Cheated by Myntra: A Frustrating Return Experience

255°
Post Emperor
vmk

I purchased a product for ₹1994 during a sale, using my ICICI credit card for a discount. Everything seemed smooth until I decided to return the product. That’s when things took a turn for the worse.

When I initiated the return, I was shocked to see that instead of receiving my full ₹1994 back, Myntra was only refunding ₹1776! How does this even make sense? I bought the product using a discount offered by Myntra’s payment partner, and now, I'm being penalized for it. Why should I lose money when I return an item that was never even used?

I feel like Myntra’s return policy isn’t transparent or fair. As a customer, I should be refunded the full amount I paid, regardless of the payment method or discount used. This experience has left me feeling like I’ve been cheated, and it’s made me question whether I want to shop with Myntra again.

Myntra, I hope you fix this and treat your loyal customers better. We deserve fair treatment and transparency when it comes to returns and refunds!

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Comrade Comrade
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You paid 1994 + discount?

Pro Shopping Friend Pro Shopping Friend
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Check the amount you have paid. You must have paid 1776 considering the 10% discount.



1994 - 20 Platform Fee - 198 10% ICICI Discount = 1776.

Post Emperor Post Emperor
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No bro, 1996 amount was cut for this product.. After all discounts..

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Deal Subedar Deal Subedar
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what was the final price that was billed to your card? was the product priced 2215?

image

Post Emperor Post Emperor
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Yes 1996 is final price after all discounts, called twice the customer case.. One person told they can't do anything it's system given and another one  read above  screenshot condition.

Deal Subedar Deal Subedar
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@vmk -- 1994-1776 = 218/- Do we know why they deducted 218?

Post Emperor Post Emperor
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Purchased multiple products to use the icici credit card offer, want to return one product.. Out of all

Pro Community Angel Pro Community Angel
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This has to be mentioned in main post.

You need to mention complete order value alongwith net price paid for each product in order. This is a common thing with myntra in case of bank offers. Now best solution is to return remaining items too and reorder with some other offer (if price has not increased)

Its no cheating though, quite clearly mentioned in offer terms. Even amazon and flipkart usually has these in fine print but they never enforce. Myntra is doing so since 6 months minimum

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Post Emperor Post Emperor
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Not sure how to upload images here, any suggestion

Deal Cadet Deal Cadet
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Open
comments section

First click hereIMG20241011192556
Then hereScreenshot2024-10-11-19-27-41-211com.miui.gallery
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Post Emperor Post Emperor
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Purchasing in myntra is like punishment

Deal Subedar Deal Subedar
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Myntra is becoming Worst platform for genuine buyers 

Post Emperor Post Emperor
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Myntra become joke day by day, order cancellations, 1st copy products delivery... They never allowed my reviews on site page if it's negative.. Once this mess is over I decided to delete my account forever.. Enough with this myntra shit

Generous Generous
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Life lesson , this is common practice for adjusting bank discounts .

Users need to learn all tricks of e-shopping . 

Deal Cadet Deal Cadet
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experienced same recently with myntra .. deducting full discount even if you return 1 item from order
Generous Generous
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This is clearly mentioned in terms, use gift card if there is a chance of returning products

Deal Cadet Deal Cadet
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Myntra is cheating customers by running a refund scam deducting discounts in violation of their terms:

"Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees."

Terms & Conditions: https://www.myntra.com/term...se

They're also not allowing full refund as Myntra credits as per their own policy:

1000044171

Benevolent Benevolent
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so that means if we want our refund in our wallet they won't deduct anything else they'll deduct it debiting all bank discount/offers right?
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Comrade Comrade
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same happened with me, they arre worst in thier return/refund policy..

The PostMighty The PostMighty
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IMG20241015223754

IMG20241015223736


The same thing happened to me today. Myntra deducted the bank discount after returning one product from multiple products i have ordered.
Please give any solution to it because it's really a cheating done by Myntra.

Comrade Comrade
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Even if you return all the products in the order, you will not get what you actually paid...just try to check actual refund of all items...this is very frustrating.. i stopped ordering from them..

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Post Emperor Post Emperor
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guys, there  a catch.. go with exchange another size and then return.. you will get full refund.

unfortunately i saw after i decided to give my product to my cousin instead of losing money to this shitty  site. 

after exchanging the size..  , then its showing full refund.

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