False product description

The customer service is among the worst I have experienced in online shopping. Firstly they delivered a product which is below expectable standards of quality. The item was no where close to its description in quality and durability. I bought a shoe rack, it broke even before I could assemble it.

Then they have the silliest policy of reporting complains within 48 hours. This itself shows how unconfident they are about the products they sell, when rest of the world provides 15 days to 1 month return. Frankly I missed that deadline on reporting my issues. Not because I was unaware of this policy but because they delivered my purchased product a fortnight after ordering, where as their site mentions delivery time as 5 to max 7 days. I was on a planned tour and could not receive the items myself. HAd they have delivered on time, I would have contacted them with in 48Hours.

Well, I tried contacting the customer care on their given number a couple of times but there is no option which connects you to the support person, it keeps you waiting in the loop of pre recorded messages. Which is both, annoying and un productive.

Finally I wrote them an email , raising my concerns and I receive a shitty reply from some Miss Chandani from customer care stating that as per policy, it can not be returned, replaced or refunded as the concerns were raised after 48 hours. . Now, their policy does not apply on shipping date, they have no protocol towards customer satisfaction and the products they showcase as discounted are actually not even worth half their discounted price.

On writing back to Chandini on my concerns, I receive the same reply which was sent to me before , as if I have written to some dumb computer..it was an extension of pre recorded messages which you hear on their customer support number. I guess this Chandini is also some auto generated name!

My issues are still unresolved with Rediff shopping and I choose to forget about the money spent but I strongly urge everyone reading this to not shop from Rediff. The prices might lure you to buy, but the products are not good enough. There are so many online stores available these days, which guarantee customer support, it is better to pay a little extra than collecting junk at low price.