Don't use Abhibus platform..
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I have booked ticket using this cheating website. Actually bus has to reach boarding point 23:55 but 3:00am bus has not reached yet. If I tried to contact the bus helpline number their mobile siwtched off. I tried abhibus they are saying you have to wait. Worst experience. Don't use this cheating website. Full night time waste 4000 loss additionally mental tension
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https://www.desidime.com/comments/permalink/9706325
This is the same with redbus.
They don't refund even if the bus is 6 hours late.
https://www.desidime.com/comments/permalink/9706476
Indian railways left the chat
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Have you tried to contact the CC now that you have missed the bus?
Just raise an issue on the quality of service received and I think they will help...