do you think online ordered foods are low quality ?
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do you think online ordered foods are low quality ? whereas if you eat the food ordering in the restaurant it gives good and fresh one ?
Doesn't matter Swiggy or zomato but I have found quality isle many time then completely stopped ordering food online.
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mujhe lgta he ki home delivery me fresh food rare dete he ealog
The bigger the discount is , the less quantity u get
Do not order food online. Hygienic and no way to know deliberate attempt to spit and whatnot.
Before online food delivery I used to hear same lines, like do not eat from restaurants / outside
If people have so much trusting problems, they should eat only home made that too self made
What is online and Offline? If you have trust problem you will raise question even on Mom made food
The most common problems with online delivery is of Quality. You cannot check the quality of online product especially Food
I have mixed feelings. Sometimes I get amazing taste and food. But sometimes I do not like the quality & taste that I get.
Online food ordering is a gamble
At other times those are like not even eatable . But at all times I am concerned about Hygiene. So this restricts me from ordering food online.
Even after complaining, we did not get any solution/laws implemented from higher authorities. It's tricky for me to fully trust online services but we somehow fall for it at times of need due to handy easy service/features
These online apps can't do a quality check because they process a huge no. of orders on daily basis and it would be too cumbersome to do a QC for all the orders.
Forget quality check the delivery guy doesn't even check the items that are part of the order
So the onus of good quality and correct order lies with the restaurant as most of these apps are just a restaurant aggregator
The food-tech industry in India needs a good overhaul and correction. No particular app or company is trying to solve the issues faced by customers or even the vendors.
Maybe a raised voiced together by following these Consumer Rights in these portals Food and Food Safety , Grievance Redressal - Food Regulatory Portal - FSSAI will make the experience better
Additional Info
The Food Safety and Standards Authority of India (FSSAI )- the regulatory body responsible for ensuring food safety and standards in India is only interested in availing Licensing and Registration cost & ignores most actions required by them as
Food Safety Standards
Hygiene Practices: The regulations emphasize proper hygiene practices in food preparation areas, including cleanliness of kitchen facilities, sanitation of equipment, and personal hygiene of food handlers.
Packaging and Labeling: Food delivered through online platforms must be properly packaged to prevent contamination and maintain food safety during transportation. The packaging should also include relevant information
Compliance and Enforcement: FSSAI regularly conducts inspections and audits of food businesses to ensure compliance with food safety standards. They have the authority to take action against businesses found violating these standards, which may include fines, penalties, or closure of operations in severe cases.
FunFact -
According to a survey conducted by community social media platform
48% people unhappy with online food delivery platforms’ grievance redressal, 88% people want govt to implement 'stringent food packaging standards', while 70% say high fees and surcharges remain key concerns
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imo, it depends restaurant to restaurant.
Some restaurants do not involve in such cheap tactics, as they have reputation to live up for, as simple as that. Moreover, managing 2 of each is actually difficult. Most curries or atta or gravy are already kept prepared by restaurants and when you order, either offline or online, they use those pre-made gravies and put veggies in them. So handling 2 types of gravies and materials to differentiate between offline and online is actually difficult and impractical for most restaurants, given the small sizes of their kitchens, which are already very stuffed up & unhygienic.
My rule is to only order from restaurants which I've visited for dine-in, or atleast seen their outlets or heard of from friends/colleagues. In other words, I never order from cloud kitchens, no matter how cheap they sell.
My neighbour works in a renowned restaurant chain,he told me that many times the Left-over foods of dine-in customers are being repacked and sold for online delivery (Swiggy/Zomato....).
He worked in 5 restaurant chains till now and all having same story.Since then I stopped ordering food online.🤮🤮
The leftover can be served to dine-in customers as well by mixing partially (or just by reheating) with freshly cooked food. So how dining-in at such restaurants will be any different than online ordering? Just saying.
Online order is prepaid and chances of return to restaurant is nearly zero thusbthey don't care about food quality or freshness or toppings quantity inside
During dine in the customer first eats and then pays so the experience and food quality has to be good else the restaurant might have to re prepare the food
imo, it depends restaurant to restaurant.
Some restaurants do not involve in such cheap tactics, as they have reputation to live up for, as simple as that. Moreover, managing 2 of each is actually difficult. Most curries or atta or gravy are already kept prepared by restaurants and when you order, either offline or online, they use those pre-made gravies and put veggies in them. So handling 2 types of gravies and materials to differentiate between offline and online is actually difficult and impractical for most restaurants, given the small sizes of their kitchens, which are already very stuffed up & unhygienic.
My rule is to only order from restaurants which I've visited for dine-in, or atleast seen their outlets or heard of from friends/colleagues. In other words, I never order from cloud kitchens, no matter how cheap they sell.