Do Amazon pay price difference amount?
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My order got lost in transit and Amazon cc told me to cancel the order and place fresh order but now price of that product is increased but Amazon have send me mail that they will provide me price difference amount onces return period is over. Can I trust Amazon as now their answer and resolution differs from person to person and most of customer support team are clueless.
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Its Amazon, not a Shitcart
i ordered something from amazon and the next day there was a 2k discount on the product
am i eligible for price difference payback too?
Get in written via email first because they will deny in future by stating miscommunication I faced same for lava blaze 5g 26 Jan offer
Yes both amazon and flipkart give price difference if they confirmed in chat or mail
Thanks friends for clearing my doubts. Was Little bit worried.
Yes bro they do. please make sure the written proof is there.
100% trust .
Its Amazing Amazon .
P.S - just have written email .. they will assign case manager and they will credit automaticallly once return period is over .
In the form/page that opens
in the comment box, where it says [optional (additional details)], write a message for the agent, which will even be seen by the agent's QA (quality assurance) by opening the agent's 'performance portal".
One can mention that the agent gave invalid, harmful suggestion.
If the system detects that any 'stop and return', refusal to accept or cancellation of the shipped cargo, is due to the customer,
the system adds a negative point/ red flag to the account.
If you want to be doubly sure on the commitment (which is already in writing)
then you can reach out to them again.
(I am generally telling this, for future use. Maybe this time you already placed a new order.)
One can always tell then, oh Mr/Ms. XYZ.. two days back, Ms. ABC sent me this mail which got deleted in my e-mail.
Please do not 'resend' it.<,br> But instead, send it as an e-mail from you, by typing it again.
Better still, having such an e-mail from the next level above the frontline agent .. helps give more credibility.
One can insist that I will check the e-mail on-call. Please send it, as I hold the line.
Put your foot down that they introduce themselves in such an e-mail.
Hello sir
I am ______ from the Amazon India escalation team. (This is ______ from the leadership team.)
Thank you for contacting us about your concerns pertaining #123-7654321-1234567.
We apologise for the inconvenience caused.
I have highlighted the issue to our internal teams, so that such instances are not repeated.
Unfortunately as of now, it is not possible to have the order delivered to.
As discussed on the call, I request you to place a new order for the same.
Anything paid in excess of ₹_._ INR (order value of the item under ##123-7654321-1234567 will be reimbursed to your Amazon Pay balance as gift cards.
We appreciate your patience and understanding in this matter.<,br>
As promised, I have also set a follow-up to call you back on ____ 10, 20×× between 10:00 am and 12:00 p.m.
(Amazon has a concept of adding reminders in their software. Such 'follow-ups' need to be closed properly. Thus even if the agent is on leave or unavailable the team manager will reassigm the follow-up to someone.)
I have already placed the order bro but thanks for your suggestion, will definitely try to get second time conformation for the price difference
Its Amazon, not a Shitcart