Didn't received SBI spend offer Apay gift voucher

18°
Super Stud
Baaap
1st I received this sms on 11th Dec
Congratulations! You are eligible for a Amazon Gift Voucher worth Rs. 500 for shopping with your SBI Credit Card XXXX during the offer period
14Aug24-12Sep24. Visit sbicard.com/b/bAfO.. to select & claim your voucher before 10-jan-2025. T&C

2nd I tried to redeem on 31st Dec
Your Redemption ID is XXXXXX. In case of a e-Gift Voucher, you will receive an SMS to your registered Mobile Number & your e-mail ID within 5 working days. While for a physical gift, you will receive it via post to your registered address within 12 working days.

3rd received SMS on 3rd Jan
Dear SBI cardholder, currently we cannot process Amazon e-voucher against  , regret inconvenience.

What to do anybody help?
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