Delivering Faulty Products

I ordered a teddy bear from fnp and it was delivered before time, I opened it on the designated date, and found that it was faulty. I called the customer care and they simply were adament that I had to call them with in 48 hours and since I called after 48 hours they won’t be helping out. Being the website which is used for gifting options, they don’t even understand that gifts are supposed to be open on the occasion and not prior to that. Very unsatisfactory service.