Croma w.orrest service and delivery
They promised to deliver the product on a specific day, so I bought it as a birthday present for my daughter. nevertheless, the merchandise has not been delivered. I called Croma customer service and informed them of the anticipated delivery delay, even though they were unable to take the necessary measures. I contacted customer service again, but they provided me with inaccurate information and irrelevant responses. Worst services; if you plan to purchase them, proceed with caution.
Additionally, I have sent an email to the CEO and MD of Croma, he reacted swiftly and gave the order to act right away. Despite the fact that his team disregarded his instructions, which is a very terrible and unfortunate portion.
I lost my daughter's happiness which Croma can't give it back to me. ☹
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Croma has or generally promises to give the Product delivery, they don't Know That the Product was bound & supposed to be filled with happiness.
For happiness you can always Buy the Product Offline & which will further bring happiness to local seller & not the corporate money sucking tax evasive leeches.
Also you contacted the MD & CEO of Croma who are supposed to be the Driving Force behind such mismanagement. 
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Now you can only get reduced happiness by getting the refund Automatically & not calling for Reminder.
Delay can happen with any website and courier.sometimes they deliver before also
How did you find MD and CEO of Croma?
File a case on them on consumer court