Warning: Cleartrip.com's Unethical Practices and Misleading Customer Service

Review:

I feel compelled to share my unfortunate experience with Cleartrip.com, which has left me deeply disappointed and frustrated. It is important to warn others about the company's unethical practices and misleading customer service. My encounter with Cleartrip.com can be summarized as follows:

1. Initial Booking and Failed Payment: On April 7th, 2023, I made a booking for a flight scheduled on April 8th. However, despite the payment being deducted from my account, it was displayed as a failed transaction. This raises the question: Why was the payment displayed as failed and deducted from my account when I made the initial booking?

2. Lack of Email Support and Inaccessible Customer Service: Upon contacting Cleartrip.com via email to resolve the issue, I was informed that email support had been discontinued and that I should call an Indian phone number for assistance. This posed a significant challenge for me as an international customer. Why was I not provided with alternative means of support that cater to international customers?

3. Conflicting Information and Delayed Refund: When I reached out to Cleartrip.com after arriving in India, they initially acknowledged that the money was deducted but assured me that no ticket was issued, promising a refund. However, they later contradicted themselves, claiming that no money was charged and providing emails stating the same. This inconsistency raises the question: Why did Cleartrip.com initially acknowledge the deduction but later deny it?

4. Discrepancies in Booking Details: The booking associated with my account contained an email, mobile number, and address that are completely unknown to me. Additionally, the Mumbai address listed for the applicant is incorrect, as neither the passenger nor I reside in Mumbai. How can Cleartrip.com explain the discrepancies in the email, mobile number, and Mumbai address associated with the booking?

5. Lack of Ticket Details and Automatic Booking Claims: Despite Cleartrip.com's insistence that the tickets were booked and sent to the provided email and mobile number, I never received any ticket details on my computer. How can Cleartrip.com explain this inconsistency? Furthermore, Cleartrip.com argues that the booking process is automatic, yet the manual entry of the Mumbai address contradicts this claim.

6. False Claims and Misrepresentation: Cleartrip.com falsely claimed to the bank that we boarded the plane on April 8th, thereby asserting that a chargeback cannot be raised. However, we possess immigration stamps proving that we departed from Thailand on a later date. This raises concerns about the accuracy and integrity of Cleartrip.com's statements.

In conclusion, I strongly advise individuals considering booking tickets through Cleartrip.com to exercise extreme caution. The company's deceptive practices, lack of integrity, and conflicting information have resulted in the loss of hard-earned money for innocent customers. Cleartrip.com needs to address these issues and provide satisfactory explanations for the discrepancies and misleading information experienced throughout this entire process.

Questions to Cleartrip.com:

1. Why was the payment displayed as failed and deducted from my account when I made the initial booking? Can you provide a valid explanation for this discrepancy?

2. Given that email support was discontinued, why were international customers not provided with alternative means of support that cater to their needs? How can you ensure that all customers, regardless of their location, have access to adequate support channels?

3. Why did Cleartrip.com initially acknowledge the deduction and assure me of a refund, only to later claim that no money was charged and provide emails stating the same? Can you clarify this contradiction and provide a transparent explanation?

4. How can Cleartrip.com explain the discrepancies in the email, mobile number, and Mumbai address associated with the booking? What measures are in place to prevent such errors from occurring?

5. If the tickets were indeed booked, why did I not receive any ticket details on my computer as it should have been immediate? How can you address this inconsistency and ensure that customers receive prompt and accurate information?

6. Cleartrip.com claimed to the bank that we boarded the plane on April 8th, which contradicts the immigration stamps proving our departure on a later date. Can you provide a valid explanation for this false claim and the misleading information provided?

These questions highlight the discrepancies, misleading information, and inconsistencies experienced during the booking process with Cleartrip.com. Clear answers to these questions are crucial in restoring trust and resolving the concerns raised by affected customers.