Blinkit customer in Delhi orders 1 gram gold coin, claims to get 0.5 instead
Sharing his ordeal on X, Mohit wrote, "Got scammed by Blinkit. I ordered one gm gold coin from Blinkit, along with the one gm silver coin. It was all prepaid. I wasn’t there at home to receive the order, so I gave the OTP to my younger brother to get it received."
He said he was shocked to see the mix-up when he returned home. Mohit wrote, “After 20 mins I reached home and saw the wrong item was delivered. I got a 0.5gm Malabar gold coin (rose design). What I ordered was 1 gm Mata Lakshmi gold coin.”
He added, “After 20 minutes, the return window got closed and I couldn’t contact any support executive. I dialled the delivery person and literally cried while talking to him.”
"The delivery partner has the pictures of the one-gram coin that I ordered but he said that he can’t do anything about it even after knowing that he delivered the wrong item,” Mohit said.
Mohit noted that backing up his claim, the CCTV footage showed that the incorrect item was delivered.
With his tweet, Mohit also posted a picture of the 0.5 gm gold coin he received, along with screenshots of his order details.
As per the order, Mohit purchased a 24 kt, 1 gm Goddess Laxmi Gold Coin but was instead sent a 0.5 gm coin with a rose design. He had also ordered a 10 gm Laxmi Ganesh Silver Coin. Both items were listed under Malabar Gold & Diamonds.
Among other things, Mohit even shared the screenshot of his conversation with Blinkit’s customer support, which mentioned, “We are sorry. The complaint window for the selected item(s) is closed.”
“However, would you like to share feedback as to what went wrong with the selected item(s)? This will help us understand the issue better and improve our services,” another automated message said.
Got scammed by blinkit
— Mohit Jain (@MohitJa30046159) October 29, 2024
I ordered 1 gm gold coin from blinkit, along with the 1gm silver coin. It was all prepaid. I wasn't there at home to receive the order, so I gave the otp to my younger brother to get it received. After 20 mins I reached home and saw wrong item was… pic.twitter.com/N15wSfIhpt
After his tweet, it went viral and netizens were quick to react.
One wrote, "Blinkit is a scam these days. Their customer care is a shitshow of a joke. Even tagging them here has never gotten me a response nevermind a solution. Avoid ordering expensive stuff from them."
Another tagged the company and asked, “What is this behaviour?”
“Blinkit, please look into this,” wrote a third while tagging the company.
A fourth commented, "have some shame corpa greed mofos"
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unless one is living in prehistoric era
or the younger brother is a seven month old baby
this could have or rather SHOULD have been verified
RIGHT THERE at the time of delivery.
And even if not, then too in less than 20 minutes for sure.
I am not saying that Zomato is infallible.
(I have never used Zomato, Blinkit in my life.)
But if they really goofed up with any entirely different SKU (stock keeping unit) than the one ordered by the customer, then the cameras at the despatch site better be preserved.
Because inventory data entries or the system can still be fudged, but hopefully the videos would be untampered.
Banda fuddu hai, padhli thi subah reddit pr iski kahani
I am expecting an order containing Gold Coin from Flipkart in the coming days. If I am not home and someone else is there, how do I tell them to handle this open box delivery? Or does Flipkart have the option of rescheduling as per my availability?
Guess who is really celebrating NOW?
Swiggy was open box delivery. Share otp after checking item. I ordered 2pcs of 1gm coins and no issue.
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The issue is solved after checking cctv at warehouse. He got the refund