Better to buy from Flipkart insteast of Paytm

The Order was placed on your site order no.68562690610 dtd:12/12/2014, Mens Flip Flop. However it is not yet order. Instead of you guys solving the issue are asking me questions. I have twitted the same but no reply. Very disappointed from the service provided by Paytm. Bcoz of such service i will not try to transact any purchase from you. Seems that you guys have just added the products but the service is yet to implemented by you. Will require a detailed information on how and why you guys have failed in delivering the product.