Balance transfer to credit card is successful but money not credited
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Hi!
10 days ago I've done balance transfer from IDFC to one card (fedaral). As per idfc they are claiming it's successful but so far money not credited in one card. I've been following up in both banks past one week be raising tickets (and escaped to nodal officer in idfc but mail days 7 days to respond) and sharing proof to both. Their customer care are just saying we are looking in to but no progress even after a week. My due approaching in 2 days, not sure what to do.
Please some one guide me how to track this and resolve it.
Thanks
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Thanks for the reply. Where does the money go? As per IDFC it's been transferred, so some one should be able to track. Right now that transaction has been converted into emi as well, not sure what happens if refunded. Is it possible to make the transfer successful or transfer that money to bank instead?
Thanks
Ask the IDFC bank for BT(Balance transfer) certificate and share it with 2nd bank One Card(Federal). If issue still not resolved within 30 days. On 31st day you can approach RBI portal.
One card doesn't like the be paid from outside, they promote to use their app for onecard payment. I too have experienced similar things when used other apps to make onecard payment.
You can raise a chargeback dispute to IDFC as you've not received the services for the payment done to merchant and they will open dispute case and will arrange refund. Meantime dont delay the payment of your onecard credit card, pay it within due days time to avoid charges and then follow for the IDFC refund.
Good luck!!