Axis Bank Credit Card Application Experiance

I wanted to share my recent experience with Axis Bank's credit card

application process. It has been a rollercoaster, to say the least, and I

hope this post helps anyone who might be considering applying for a

credit card through Axis Bank.

Day 1: Application and VKYC Issues A few days ago, I applied for a credit card from Axis Bank using their website in the morning. The VKYC (Video KYC) process didn’t go smoothly initially; I couldn't hear the VKYC agent properly the first time, so I had to redo the process. The second attempt was successful. However, that day I received about five calls from Axis Bank asking about the VKYC status, to which I repeatedly explained that it had been completed successfully on the second try.

Later that evening, I received another call from Axis Bank, this time via WhatsApp. They informed me that a physical verification would be necessary due to issues with the VKYC. I agreed and scheduled a home visit since I was at the office.

Day 2: Physical KYC at Office Unfortunately, the representative missed the scheduled home visit. I rescheduled for the next morning at my office. During the call, they asked me to confirm my address, which I did despite some hesitation. I also communicated this confirmation through WhatsApp messages.

The next morning, the visiting representative called and met me at my office for the physical KYC. He informed me that my application was stuck due to KYC issues and that a new application would need to be created, which he would link to the old one. He even quoted my old application number and provided me with a new one.

However, I noticed a CIBIL hit for both applications, which was concerning.

Day 4: Application Confusion I received a message from Axis Bank stating, "We regret to inform you that we are unable to process your Axis Bank Credit Card application as we have received a duplicate request." Confused about which application they were referring to, I tracked both application IDs on the Axis website. Surprisingly, it was the second application that was closed.

I tried contacting the representative who handled my case, but he didn’t pick up my calls. He eventually sent a message saying he would "call me later," which never happened.

In an attempt to resolve the issue, I searched for the Axis Bank customer care email but couldn't find it. I did, however, find the email of the nodal officer. I sent a detailed email to the nodal officer, explaining everything that had happened and attaching WhatsApp screenshots and the contact numbers of everyone who had reached out to me.

Day 6: Final Outcome A few days later, I received a message from Axis Bank stating that my application had been rejected. The application number quoted was from my first application. By then, I was fed up and decided to give up on the bank.

Surprise Approval Yesterday morning, I received a message from Axis Bank stating that my application was approved. Tracking both application numbers revealed that the second application, which had been closed, was reopened and approved. Today, I received my physical credit card.

Conclusion This has been the worst experience I've ever had while applying for a credit card. I hold credit cards from multiple banks, including HDFC, ICICI, and Federal, and their processes were smooth and streamlined compared to this.

Thanks for reading, and I hope this helps anyone going through a similar situation.

PS: Sorry for long post