Avoid Non-Branded Products as Service is Pathetic

75°

1511
1

Snapdeal Offers

k_g_patel

2013-11-18

Strictly Avoid, Worst Service First, Hand Experience.

Please. Please .Please. Look elsewhere.

I request all the readers to never ever buy a Nautica Water Purifier.

I feel trapped and would not want others to face the same misery.

Nautica fails miserably on SERVICE front, which in my opinion is the most important aspect of owning a water purifier.

My First-Hand experience: -
I had purchase Nautica Brilliant RO+UV from SnapeDeal in June 2013. Parts inside the Purifier looked cumbersome and not very well put together. Still I was able to live with the purifier as water tasted OK for the price offered.

Real problem starts when you need service: -
Suddenly my purifier stopped working on 14.11.2014, immediately I launched a complaint with the number provided on their Nautica website (0141-3226822).

I was asked to send an email with details of the problem, which I sent in few minutes after my call with Nautica.

I was told that their service representative will visit my place on 15.11.2013 and fix my problem, forget the visit, I am still awaiting a call from their service representative.

Since 14.11.2013 I have been the one who is making regular calls to Nautica and their reply is our representative will call you.

Finally today I got frustrated and asked for their representative’s number, which they provided. Their representative for Navi-Mumbai is someone called Yogesh (09850628149) who is in Pune, can you imagine that Nautica do not have a single representative in Mumbai! Amazing.

When I called Yogesh, he told me there will be a service charge to check the purifier, he explained that in warranty only parts are not charged but service is always chargeable. In my 20+ years of being a customer, this is the first time I have heard something like in a service industry, highly unprofessional and to an extent extremely ridiculous!

It’s been almost 5 days since I launched a complaint and we are still struggling to get pure water out of our so called Brilliant Water purifier, SHAMELESS NAUTICA.