beware of purchases on Amazon

The issue revolves around the purchase of a refurbished laptop from Amazon, which was advertised with Windows 11 and Office 2022. However, the laptop arrived completely dead with no booting, leading to a complaint with Amazon's customer care. Despite the return process, a refund was denied due to a discrepancy in the laptop's serial number, suggesting a potential mistake on the seller's part. The user seeks justice and fair treatment as a customer.