Amazon promised to refund price difference
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Has anyone ever managed to get a price adjustment from Amazon? Say you've bought an item at a discount, but then your order was cancelled for reasons that didn't quite add up. Now, the item's price has increased, and the customer service suggests placing a new order, promising to refund the price difference once the return window has closed.
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https://www.desidime.com/comments/permalink/10253699
have you reached out to the customer care by call, chat or email, if the order is cancelled from the seller end & do we need to order from the same seller
https://www.desidime.com/comments/permalink/10254180
The seller can be changed. I even bought from the seller which was selling the item at the max price (but providing faster delivery). Even then, they credited the price difference. There are no conditions. If they say that they will credit the difference, they will.
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https://www.desidime.com/comments/permalink/10254487
Generally no, they will credit after the return window is closed, but if you force them sometime within the return window.
So, technically yes, but you won't get much benefit here.
So, technically yes, but you won't get much benefit here.
https://www.desidime.com/comments/permalink/10254368
Yeah, Used this feature back in 2015, Purchased something for around 6K, The next day price dropped by 10% and they adjusted the price diff, even without cancelling the order
https://www.desidime.com/comments/permalink/10255056
Not too sure about amazon.cn, but in other countries where the government does not force them for it.. Amazon never uses any other TLD for personal e-mail addresses except the dot com.
Jeffrey or anyone with their personal e-mail address would never get the mail if it is sent to dot in (xyz at amazon dot in).
It has to be xyz at amazon dot com
The e-mails sent to the Jeffrey address automatically get routed to the super escalations or the ECR team of the specific market/country that the customer might be from.
There is no other generic higher escalation point of contact.
But even here, they are completely at ease to 'transfer' the whole dayum contact and then mark it as closed from their team.
So yeah, temporarily shifted into super escalations/ ECR agents even work at ten in the night or later if loads are high and they can and do randomly read one or two lines and often assign/transfer the contact to logistics or refunds teams without even reading fully or calling/ reaching out to the customer.
The other teams too play SBI-SBI (ping-pong) with the customer and thus.. it IS possible that even though the 'highest point of contact' close your case from their side .. by sending you an e-mail that someone would call you in 24 hours.. in reality it might never happen.
Worse/best part is.. even if front line agents so much as see a random e-mail or internal note from such 'highest point of contact'.. they are legally allowed to refuse help to you.. by claiming 'the issue is already assigned to a higher authority and so we cannot intervene".
Basically killing the customer.
Things presently are SO BAD.. that if a late delivery or returning to seller issue is locked to the SDS (shipping delivery support) super escalations
then the dumb agents refuse help even if the order is delivered later but is damaged.
They do not have the brains to understand that the original issue of item not getting delivered is already solved.
Now there is a different/new issue. Item damaged or item wrong.
Pea-brained agents can harass you without repercussions. All they do is to WRONGLY transfer even the new issue to the same incompetent SDS or even without doing so.. claim that the same 'relevant team' will help you.. not us.
Jeffrey or anyone with their personal e-mail address would never get the mail if it is sent to dot in (xyz at amazon dot in).
It has to be xyz at amazon dot com
The e-mails sent to the Jeffrey address automatically get routed to the super escalations or the ECR team of the specific market/country that the customer might be from.
There is no other generic higher escalation point of contact.
But even here, they are completely at ease to 'transfer' the whole dayum contact and then mark it as closed from their team.
So yeah, temporarily shifted into super escalations/ ECR agents even work at ten in the night or later if loads are high and they can and do randomly read one or two lines and often assign/transfer the contact to logistics or refunds teams without even reading fully or calling/ reaching out to the customer.
The other teams too play SBI-SBI (ping-pong) with the customer and thus.. it IS possible that even though the 'highest point of contact' close your case from their side .. by sending you an e-mail that someone would call you in 24 hours.. in reality it might never happen.
Worse/best part is.. even if front line agents so much as see a random e-mail or internal note from such 'highest point of contact'.. they are legally allowed to refuse help to you.. by claiming 'the issue is already assigned to a higher authority and so we cannot intervene".
Basically killing the customer.
Things presently are SO BAD.. that if a late delivery or returning to seller issue is locked to the SDS (shipping delivery support) super escalations
then the dumb agents refuse help even if the order is delivered later but is damaged.
They do not have the brains to understand that the original issue of item not getting delivered is already solved.
Now there is a different/new issue. Item damaged or item wrong.
Pea-brained agents can harass you without repercussions. All they do is to WRONGLY transfer even the new issue to the same incompetent SDS or even without doing so.. claim that the same 'relevant team' will help you.. not us.
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https://www.desidime.com/comments/permalink/10254951
Sir,
I am Gautam from Large appliance team, I am re-sending this email with the corrections and I regret for the mistakes and ask for the apology for the same. The email content mentioned below.
I am writing to you regarding our conversation about the order- DECORVAIZ Multipurpose Laptop Table with Dock Stand & Non-Slip Legs Foldable and Portable Lapdesk for Study & Bed [ASIN: B08V59TKZF] under order nimber #171-×××××××-×××××××. We will refund the price discrepancy of rupees 390 of the order number #171-×××××××-××××××× and the new order #404-×××××××-××××××× after the product gets delivered.
Thanks for your cooperation and I will provide an update soon.
Warmest regards,
Gautam N.
Amazon.in
Since on many floors and in many places, internally the agents talk amongst themselves in very poor taste about 'price difference' or 'price match' customers (even looking down upon them as if they are CSWs/ commercial sex workers or beggars)
that is why.. i made it a practice than at-least in any written communications to me.. those words/ phrases not be used.
Even in their internal order level annotations.. i often requested, sometimes even dictated (if the CSA was comfortable doing so) about what was to be annotate at the order.
ALWAYS LETTING THE Customer Service Associate (CSA) KNOW that they did not 'have to' save that note if they felt it was wrong or not okay.
But since often we spoke to Hindi language agents, they were okay with us prompting.
At other times, we e-mailed them the draft and they then happily copy pasted and annotated or
even dent confirmation e-mails like above. As can be seen.. 'price discrepancy' is just a glorified way of saying.. price match/ price difference.
But to us it feels less cheap and agents too are not directly able to think of us as beggars.
If items were Fulfilled by Amazon (FBA) we already guilt tripped them and on recorded lines.. pinned them down... with 'so was the shipment ID aBcDEfgh returning due to customer fault?'
No sir, it is now your fault.
So is it seller's fault, should we write to the seller? Give us the seller's registered e-mail address please.
No sir, it was Amazon Transportation Services Private Limited's fault/ our mistake.
Then on the call we dropped the obvious bait.
So does Amazon policies prefer that the Cx suffer out of the incompetence of their companies/ unprofessionalism of the logistics teams?
No sir, we will take the responsibility.
Bingo!
Please annotate the order, please confirm the promise by e-mail and then AGAIN ANNOTATE THE ORDER that the confirmation e-mail can be seen in the system at time hh:mm:ss on date DD-MMM-YYYY.
If the same agent takes the follow-up and reaches out after delivery.. great.
Else the next person can check the annotations, locate the promise e-mail and that is that.
One tamtrum that we often threw (in accounts running since 2013, with many orders) was to tell them that look.. N out of the last 15 orders have had the same issue. We will not take price difference and then full refund also by placing the return request.
We want the extra money that we paid IMMEDIATELY after delivery. We are not blocking our funds for 30 bl⦾⦿dy days, plus the time it takes for order delivery.
If you agree.. good. Else it would be great to send us the account closure link.
Many agents empathised. Already customer paid and then again placing new order at new price and if the return window us 30 days then total time can even be 40 days.
In 7 out of 10 cases, the agents did send the e-mail with the wording 'after the product gets delivered'😉
👆🏼this👆🏼 was enough hook for us to get the difference on the same date or whenever we wanted.
And if still someone hesitated or read the script.. return window.. then
depending on the sensibility/understanding of the other person.. we would either rationalise, tell them out it is unfair to make us wait a further 40 days
or throw the tantrum of 'send us the account closure link'. Look these 5 recent orders and we did not even ask for price difference in any.. except this one.
The (promise) e-mail was already there.
The new agent or anyone fulfilling that promise would not be violating any SOPs and so they gave the price difference GV.
Else the leads/ escalation team would take the contact and often approve the same.
Some frontline agents too were sensible and politely and discreetly enquire if the new garment/product was as per need or do we still feel the need to exchange or return.
We would let them know that we are not going to put Amazon at loss by taking the concession/ token of apology and then also the complete refund. We are happy with the item.
Ans then, after getting lead or floor manager approval.. the agent would have the GC added or have the lead do so.. on-call too.
But I have not done this with Amazon since Covid-19.
Now i let go. The stress and blood boiling over the frustrating customer service experience costs thousands and depletes one's health.
Literally have to coach the agents. It is embarrassing.
They look for the e-mails that we sent.. in THEIR 'sent to customer' tab.
Then have to coach them that son/beti.. no.. if we sent the e-mail.. you cannot find it in YOUR sent folder.
They have a view all contacts tab.. one if them.once told us that back then it was called 'Papyrus'.
Then we have to coach the newbie agents that please check that tab/ papyrus and look for anything at so and so time stamp. (If we know what ti.e their system received our e-mail).
A lot of things are always possible and even done, but never popularised.. and it is better that way.
Even Flipkart has offered returnless refunds for failed pickups or advance refunds after Delivery Associate routine marked the pick-up failed.
People buying electronics worths thousands have even got 3000-4000 plus price difference from Flipkart.
Someone here on DesiDime itself claimed that Flipkart even helped with electronics (used laptop) refund/replacement.. way outside the return window too.. after the brand failed to help.
So yeah, if Flipkart can do THIS MUCH, Amazon giving price difference as normal as koalas eating eucalyptus leaves.
P.S.: The CSA's name has been changed in the e-mail up top. There was no Gautam sending that e-mail. We randomly replaced the name.
I am Gautam from Large appliance team, I am re-sending this email with the corrections and I regret for the mistakes and ask for the apology for the same. The email content mentioned below.
I am writing to you regarding our conversation about the order- DECORVAIZ Multipurpose Laptop Table with Dock Stand & Non-Slip Legs Foldable and Portable Lapdesk for Study & Bed [ASIN: B08V59TKZF] under order nimber #171-×××××××-×××××××. We will refund the price discrepancy of rupees 390 of the order number #171-×××××××-××××××× and the new order #404-×××××××-××××××× after the product gets delivered.
Thanks for your cooperation and I will provide an update soon.
Warmest regards,
Gautam N.
Amazon.in
Since on many floors and in many places, internally the agents talk amongst themselves in very poor taste about 'price difference' or 'price match' customers (even looking down upon them as if they are CSWs/ commercial sex workers or beggars)
that is why.. i made it a practice than at-least in any written communications to me.. those words/ phrases not be used.
Even in their internal order level annotations.. i often requested, sometimes even dictated (if the CSA was comfortable doing so) about what was to be annotate at the order.
ALWAYS LETTING THE Customer Service Associate (CSA) KNOW that they did not 'have to' save that note if they felt it was wrong or not okay.
But since often we spoke to Hindi language agents, they were okay with us prompting.
At other times, we e-mailed them the draft and they then happily copy pasted and annotated or
even dent confirmation e-mails like above. As can be seen.. 'price discrepancy' is just a glorified way of saying.. price match/ price difference.
But to us it feels less cheap and agents too are not directly able to think of us as beggars.
If items were Fulfilled by Amazon (FBA) we already guilt tripped them and on recorded lines.. pinned them down... with 'so was the shipment ID aBcDEfgh returning due to customer fault?'
No sir, it is now your fault.
So is it seller's fault, should we write to the seller? Give us the seller's registered e-mail address please.
No sir, it was Amazon Transportation Services Private Limited's fault/ our mistake.
Then on the call we dropped the obvious bait.
So does Amazon policies prefer that the Cx suffer out of the incompetence of their companies/ unprofessionalism of the logistics teams?
No sir, we will take the responsibility.
Bingo!
Please annotate the order, please confirm the promise by e-mail and then AGAIN ANNOTATE THE ORDER that the confirmation e-mail can be seen in the system at time hh:mm:ss on date DD-MMM-YYYY.
If the same agent takes the follow-up and reaches out after delivery.. great.
Else the next person can check the annotations, locate the promise e-mail and that is that.
One tamtrum that we often threw (in accounts running since 2013, with many orders) was to tell them that look.. N out of the last 15 orders have had the same issue. We will not take price difference and then full refund also by placing the return request.
We want the extra money that we paid IMMEDIATELY after delivery. We are not blocking our funds for 30 bl⦾⦿dy days, plus the time it takes for order delivery.
If you agree.. good. Else it would be great to send us the account closure link.
Many agents empathised. Already customer paid and then again placing new order at new price and if the return window us 30 days then total time can even be 40 days.
In 7 out of 10 cases, the agents did send the e-mail with the wording 'after the product gets delivered'😉
👆🏼this👆🏼 was enough hook for us to get the difference on the same date or whenever we wanted.
And if still someone hesitated or read the script.. return window.. then
depending on the sensibility/understanding of the other person.. we would either rationalise, tell them out it is unfair to make us wait a further 40 days
or throw the tantrum of 'send us the account closure link'. Look these 5 recent orders and we did not even ask for price difference in any.. except this one.
The (promise) e-mail was already there.
The new agent or anyone fulfilling that promise would not be violating any SOPs and so they gave the price difference GV.
Else the leads/ escalation team would take the contact and often approve the same.
Some frontline agents too were sensible and politely and discreetly enquire if the new garment/product was as per need or do we still feel the need to exchange or return.
We would let them know that we are not going to put Amazon at loss by taking the concession/ token of apology and then also the complete refund. We are happy with the item.
Ans then, after getting lead or floor manager approval.. the agent would have the GC added or have the lead do so.. on-call too.
But I have not done this with Amazon since Covid-19.
Now i let go. The stress and blood boiling over the frustrating customer service experience costs thousands and depletes one's health.
Literally have to coach the agents. It is embarrassing.
They look for the e-mails that we sent.. in THEIR 'sent to customer' tab.
Then have to coach them that son/beti.. no.. if we sent the e-mail.. you cannot find it in YOUR sent folder.
They have a view all contacts tab.. one if them.once told us that back then it was called 'Papyrus'.
Then we have to coach the newbie agents that please check that tab/ papyrus and look for anything at so and so time stamp. (If we know what ti.e their system received our e-mail).
A lot of things are always possible and even done, but never popularised.. and it is better that way.
Even Flipkart has offered returnless refunds for failed pickups or advance refunds after Delivery Associate routine marked the pick-up failed.
People buying electronics worths thousands have even got 3000-4000 plus price difference from Flipkart.
Someone here on DesiDime itself claimed that Flipkart even helped with electronics (used laptop) refund/replacement.. way outside the return window too.. after the brand failed to help.
So yeah, if Flipkart can do THIS MUCH, Amazon giving price difference as normal as koalas eating eucalyptus leaves.
P.S.: The CSA's name has been changed in the e-mail up top. There was no Gautam sending that e-mail. We randomly replaced the name.
https://www.desidime.com/comments/permalink/10255294
I ordered a mobile on 2nd August which was delivered on 5th August..
But there was an additional 2000₹ coupon discount started showing from 6th August for the same mobile...
Will the Amazon guys give the coupon difference ??
https://www.desidime.com/comments/permalink/10256185
No provision for SUCH 'exceptions' in the policy.
At most, can order with the new offer.. while selling the previous one.
Amazon might accept a return of a mobile phone too, if the reason is DoA.
However even for that, it might ask for a confirmation letter from a service center.. as per the policy since 2020 or so.
But if for 😉some reason🙃 the phone is not switching on even after plugging in the charger for a while.. then the service centre too WILL give the Dead on Arrival (DoA) confirmation letter.
If product arrived with scratch or dent or accessory missing or different than what ordered or INEI mismatch.. then may be the service center loop is not required. But i think in that case too.. they might put in a technician visit before ever accepting a return or replacement.
If ordering with the new offer, better avoid it in the same account or ANY related account.. if you are trying to return the previous purchase.
At most, can order with the new offer.. while selling the previous one.
Amazon might accept a return of a mobile phone too, if the reason is DoA.
However even for that, it might ask for a confirmation letter from a service center.. as per the policy since 2020 or so.
But if for 😉some reason🙃 the phone is not switching on even after plugging in the charger for a while.. then the service centre too WILL give the Dead on Arrival (DoA) confirmation letter.
If product arrived with scratch or dent or accessory missing or different than what ordered or INEI mismatch.. then may be the service center loop is not required. But i think in that case too.. they might put in a technician visit before ever accepting a return or replacement.
If ordering with the new offer, better avoid it in the same account or ANY related account.. if you are trying to return the previous purchase.
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https://www.desidime.com/comments/permalink/10377773
I successfully claimed the promised price difference amount, which allowed me to get a product worth 3700 rupees for just 1k after receiving the refund.
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Yes, works fine, Just prefer having the conversation over chat, to have proof later.