Amazon fraud company Non compliance and sleepy system

I am one of Amazon Despondent customer who has shown her trust on your portal and invested my money for the purchasing of product but today i have discovered that i was on my biggest mistake and i should not believe on any of the online portal.

This email is regarding ,my recent order at Amazon portal – Order # 403-1073219-9404322 where i found one attractive watch and ordered it for my dear husband but after delivery i got to know that somehow on some stage this fraudulent activity has been conducted with any of the department where the instead pf product bunch of newspaper and card boards have been inserted into it to increase its weight . I dont know what kind of protocol of ethics are in process but somehow this is the travesty of justice that amazon representatives are only giving me reference of their investigation report for which i am totally heedless and how can i trust that investigation goes right or wrong.
Multiple times i have mailed to their consortium and tried to do the chat but somehow all are trained in same manner and decided not to listen to the customer no matter what impact that customer will obtain due to there this kind of behavior .

My first mistake was that i have ordered something
second i m asking about the investigation report that what was the parameter of same
thirdly how they have investigated with packaging team , courier partner, sellers etc. who all were involved .
Amazon has not delivered my product in my hand
why amazon not taken an initiative for open policy at the time of delivery of the product .

Now for me its not all about the 2000 bucks it is all about that mentally harassment which i have gone through in these past days. I am totally frustrated due to non cooperation of your consortium and employees who all were not capable to maintain the dignity of customer gratification . I must say this is the irony of justice where a middle class customer is begging for fair decision and your syndicate is sleeping in the well maintained and fabricated AC offices , it seems like they dont have any concern related to customer and its willingness towards justice and resolution .

I am seeking for refund for my money from your prestigious organisation and i m not aware about what their investigation and it would not be okay for me to say yes as per their stories if product has been shipped from warehouse i have not seen that , what is the transit proceedings of your product i am not aware about the same, on which basis i should agree with them , and what is the justifiable reason behind the facts which they have told me so that i can trust.

what is the surety about the adjournment of these kind of instance. why customer has to take all mental and economical pain instead of company because your company has no specif guidelines terms and condition then why i have to suffer. I am just soliciting for a legitimacy and justice for myself being a customer of amazon .

Seeking for your positive comeback on this complaint. I have sent this email to CEO of amazon because this was the last remain option for me where amazon executives are only sending some auto generated emails to me but not able to understand factual position of this matter.

Thanks
Mithhu Bhatia
Despondent customer !!!!