Amazon has enabled Auto cancellation of orders [of physical goods] in my account just because I've replaced and then returned 3 orders in differnt months because every time they sent me damaged or used product.
Their OFM (accounts team) is not responding properly.
Anyone knows another way to get it restored to normal? Any contact id to their higher authority?
PS: Account is full kyc.
1
Yes.
It reads
It appears that your order has been cancelled by our systems. Based on your past order activity and other actions on Amazon.in, our systems have identified a suspicious order, leading to auto cancellation of your order.
If you have paid for this order, we will initiate a refund.
All order auto cancellation mails saying this?
Yes
What did ofm team say?
Same copy-paste thing as auto reply. When I asked for details, they stopped replying.
Contact their customer care, talk with some senior and he will correct this.
They, even their seniors, say they can't do anything.
Afaik, Customer Care (any Level) are helpless in this regard.
Reply to the OFM (Account Specialist) email and try to explain (politely) your genuine reason(s) for previous order(s) cancellations (along with proof/SS etc).
If convinced, they will remove the flag/restriction on your account, instantly.
CC: @kukdookoo
It happened with me about 3 years ago almost no cancellations account. So many emails to ofm. Nothing helped initially, later they replied saying I can go ahead to place orders. But even then orders were auto cancelled. Finally it took 4 months or so for the account to function normally
