https://www.desidime.com/comments/permalink/10425486
gakarshit
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cod get check for refund
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Amazon customer care a joke
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I ordered grocery items from amazon fresh and one item (vermicelli) wasn't exactly the variant i ordered, i ordered roasted ones and it was non roasted. I raised the request for returning the item and Amazon accepted it and said that i dont need to return the item, I will get the refund in the original source of payment. Previously i had same issue with ladyfinger but it was an online payment order and they added the refund without needing to return the item to my amazon pay balance. But this vermicelli order was cash on delivery. I didn't receive any refund for 2-3 days neither in amazon pay balance nor in my bank account connected on amazon. I raised the issue on amazon customer care service and they told refund has been issued in "cheque" and the guy had no idea what it even meant, i asked him what does it mean? Do i get a cheque at my address or amazon is submitting a cheque with my bank account number for the refund and it was so funny yet frustrating that Amazon's new joke of a customer care had no idea what it meant. I asked him to connect to his superior officer, he hesitated and said they will tell the same thing but i said do it anyways, the superior officer asked me if i had received any bank cheque 
like seriously, then he finally said okay i will credi it to amazon pay balance and then did it immediately. All this for just 95rs
like seriously, then he finally said okay i will credi it to amazon pay balance and then did it immediately. All this for just 95rs
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https://www.desidime.com/comments/permalink/10425495
So u r saying i will receive a cheque at my address for a refund of 95rs 
because i m pretty sure in my previous cod refund Instances they have credited it to my Kotak account which i have added as refund account in amazon
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https://www.desidime.com/comments/permalink/10425702
For Cod Orders , Yes I Also Received Cheque For Returned Item. Bank Clearance Took 5 Working Days.
https://www.desidime.com/comments/permalink/10425781
Already received money in amazon pay balance, would be bonus if they deliver cheque
https://www.desidime.com/comments/permalink/10425830
Yes their mode of refund payment is Cheque.
Don't why they haven't shifted from this decade old method.
https://www.desidime.com/comments/permalink/10427505
It is not a decade old method, but something right there from the starting.
That is, since the mid 1990s.
What exactly do you mean that Amazon has not changed the method?
Back in 2005-2006.. the refunds for cash paid orders came as paper cheques, but with a year or two.. they gave the option to have the refund processed as on-site credits.. after Amazon Pay was launched.
Even today: Amazon (if talking of India property) offers three options: 'Gifts and Credits' (GC), bank transfer if the bank details are valid and the original method of a paper cheque.
If the brain of the customer works like that of a new born baby, then it is NOT Amazon's fault.
If the CSA (customer service associate) hastily choses all 'default' options to quickly wrap-up the 'contact' with taking the customer into confidence.. then it is the fault of the CSA and of the customer for keeping their गांधारी (Gaandhaari) mode ON.
In 2024, even the courts are so 'woke'.. that even Lady Justice (statue) does not have a blindfold.
Customers were ALWAYS supposed to keep their own eyes open.
If a CSA is facing issues, does not have the authority (being new) or wants to rely on their lead to punch in the refund form,
then too the onus is on the 👶🏻customer👼🏻, that although the text-chat or the phone-call will end.. the CSA and/or their team manager.. should select the required option (out of the three).
Issuing a 'concession' (token of apology gift card), as was done by an agent in this case, without first taking an indemnity from the 👶🏻customer👼🏻, is TOTALLY 'invalid on the part of those third party/vendor site agents.
And if done by someone directly with ADC (Amazon Development Centre private limited) and it was 2017, then it could have taken them one step closer to being put in the PIP (performance improvement plan).. which is an euphemism for terminating , after 90 days oe however long the PIP will last.
If Deutsche Bank has issued the cheque and customer wants some other remedy then the work-flow entails that the customer has to provide a 'letter of indemnity' to Amazon.
If everything in the indemnity is as required, then the ECR or the customer care team has to forward the issue to either the finance team or the seller support team or to both ans to some promotions team too.
Once all NoC (no objection certificates) are in place.. the finance team will forward the request to the commercial team or maybe finance team themselves will send a 'stop payment' request for the instrument (the paper cheque) to Deutsche Bank (or whoever may be the banker).
Only once the bank confirms that the 'stop payment' request is executed )the cheque rendered useless).. can the commercial team, finance team can finally give their clearance for the customer care to request for a new refund to a bank account or to the gift cards ('Gifts and Credits') part of the Pay balance.
I always prefer keeping the name 'Amazon customer' on the account.
In the early years of the DOT IN site being open for business, the teams tried tooth and nail to not have to issue a 'concession' (adding GV to account).
The process was to let the cheque be printed, then get it cancelled, then add the GC.
And sometimes due to the laxity of agents, have also received paper cheques for ₹30, ₹60 issued to 'Amazon Customer'.
Needless to say i highlighted this to the ECR. That Deutsche Bank charged ₹400-₹500 for printing the cheque and sending it with BlueDart (now DHL India) was a fairly avoidable loss..to Amazon.. ESPECIALLY since they allowed me to use names on the account like 'Amazon customer'.
Back in 2013-2014.. when things were slower.. I would often even get calls from exasperated (finance team?) people.. requesting me to have a real or legal name on the account.
That is, since the mid 1990s.
What exactly do you mean that Amazon has not changed the method?
Back in 2005-2006.. the refunds for cash paid orders came as paper cheques, but with a year or two.. they gave the option to have the refund processed as on-site credits.. after Amazon Pay was launched.
Even today: Amazon (if talking of India property) offers three options: 'Gifts and Credits' (GC), bank transfer if the bank details are valid and the original method of a paper cheque.
If the brain of the customer works like that of a new born baby, then it is NOT Amazon's fault.
If the CSA (customer service associate) hastily choses all 'default' options to quickly wrap-up the 'contact' with taking the customer into confidence.. then it is the fault of the CSA and of the customer for keeping their गांधारी (Gaandhaari) mode ON.
In 2024, even the courts are so 'woke'.. that even Lady Justice (statue) does not have a blindfold.
Customers were ALWAYS supposed to keep their own eyes open.
If a CSA is facing issues, does not have the authority (being new) or wants to rely on their lead to punch in the refund form,
then too the onus is on the 👶🏻customer👼🏻, that although the text-chat or the phone-call will end.. the CSA and/or their team manager.. should select the required option (out of the three).
Issuing a 'concession' (token of apology gift card), as was done by an agent in this case, without first taking an indemnity from the 👶🏻customer👼🏻, is TOTALLY 'invalid on the part of those third party/vendor site agents.
And if done by someone directly with ADC (Amazon Development Centre private limited) and it was 2017, then it could have taken them one step closer to being put in the PIP (performance improvement plan).. which is an euphemism for terminating , after 90 days oe however long the PIP will last.
If Deutsche Bank has issued the cheque and customer wants some other remedy then the work-flow entails that the customer has to provide a 'letter of indemnity' to Amazon.
If everything in the indemnity is as required, then the ECR or the customer care team has to forward the issue to either the finance team or the seller support team or to both ans to some promotions team too.
Once all NoC (no objection certificates) are in place.. the finance team will forward the request to the commercial team or maybe finance team themselves will send a 'stop payment' request for the instrument (the paper cheque) to Deutsche Bank (or whoever may be the banker).
Only once the bank confirms that the 'stop payment' request is executed )the cheque rendered useless).. can the commercial team, finance team can finally give their clearance for the customer care to request for a new refund to a bank account or to the gift cards ('Gifts and Credits') part of the Pay balance.
I always prefer keeping the name 'Amazon customer' on the account.
In the early years of the DOT IN site being open for business, the teams tried tooth and nail to not have to issue a 'concession' (adding GV to account).
The process was to let the cheque be printed, then get it cancelled, then add the GC.
And sometimes due to the laxity of agents, have also received paper cheques for ₹30, ₹60 issued to 'Amazon Customer'.
Needless to say i highlighted this to the ECR. That Deutsche Bank charged ₹400-₹500 for printing the cheque and sending it with BlueDart (now DHL India) was a fairly avoidable loss..to Amazon.. ESPECIALLY since they allowed me to use names on the account like 'Amazon customer'.
Back in 2013-2014.. when things were slower.. I would often even get calls from exasperated (finance team?) people.. requesting me to have a real or legal name on the account.
https://www.desidime.com/comments/permalink/10426585
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