Hi guys, I was trying to get a new broadband connection of Airtel but after KYC agent shows there is an existing broadband connection(which is inactive) on my name with some amount due which must be cleared before initiating new connection.
I told him I have never taken any broadband connection on my name, he is clue less.
Customer care says, they do not have much information as who has taken the connection, blah, blah,..
Mailed them but they are not giving proper reply.
Is it some kind of scam?
Can anyone take Airtel broadband connection on any other perosn's name/ID card? If yes, what is purpose of KYC?
do you guys know/ aware of such malpractices?
Please share your experience, what to do now, as it is a matter of grave concern, tomorrow someone can take a broadband connection on other's name and do illegal activities on internet.
P.S.- To be on safe side, I have registered an e-FIR.
The rules are very lenient, its easy to take SIMs and broadband connection on anyone's ID card but address should have been same. Not sure how someone took at a different address , have you moved locations in last 10 years and updated your ID cards?
Airtel higher authority would be having the due account details, contact them with the fir.
I have recently(few months) moved to a new city and stayed at some places(some hospitality service like hotel, some airbnb stay) where I had to share my ID card.
They may have done it but I have stayed at multiple places(3) so cannot pin point who may have mis-used the ID card.
Talked to another airtel agent, I have told him the issue and he was like koi baat nhi kisi aur ka ID de do, I mean what the hell, can you give connection to anyone one other's ID card?
The rules are very lenient, its easy to take SIMs and broadband connection on anyone's ID card but address should have been same. Not sure how someone took at a different address , have you moved locations in last 10 years and updated your ID cards?
Airtel higher authority would be having the due account details, contact them with the fir.