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Airtel axis credit card cashback not credited

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Rajrox

Cashback for electricity bill payment done on Airtel thanks app using Airtel axis CC has not been added in "cashback earned" in current statement.

Cashback for Mobile recharge has been added though.

What to do now, please suggest.

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Benevolent Benevolent
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How do you know what is added and what is not added. Airtel Card never give itemwise breakup.

Offtopic - after Razorpay started inject their "RAZ*" code, swiggy cashback is now 1% instead of 10%

Deal Cadet Deal Cadet
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There is only 3-4 transactions in my statement.

3399 Recharge, 2600 electricity, 1370 Flipkart, Cashback earned = 437

So, electricity cashback is not added.

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Deal Cadet Deal Cadet
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For Axis Airtel - Cash back limit of 300 Rs cash back as 25% on Airtel bill payment is monthly or as per credit card statement cycle?

Benevolent Benevolent
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Cashback seems to be calculated as per billing cycle -based on personal experience

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Deal Cadet Deal Cadet
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Statement cycle 

Wingman Wingman
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Axis made blunder again. Instead of 10% for utility bill they gave me in 25% category.
Wingman Wingman
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Even abputil giving wrong.
Wingman Wingman
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My cashback of old Statment added now but less given. Even in additional cashback of old Statment still less. Expected 86 got 23 only. Need to raise mail
Helpful Helpful
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My guess is merchant name differance... sometimes on payment page it shows merchant name like lets say "Airtel Mumbai" then when we check this transaction in app, the name changed to something else sometimes to numbers Example - 10075249

worst part is we can't tell for which transaction we got the cashback and how much we get... 

even the merchant categories showing in statement are not correct.. 

can anybody suggest some tips regarding AIRTEL AXIS CARD

Like Magnet Like Magnet
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Same issue there with FK axis bank credit card whole using on 1mg and other preferred partners. Reported it to their twitter support many times but they fix it only after reporting, instead of fixing it permanently. Seems deliberately done.
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Deal Cadet Deal Cadet
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is there any way to apply for axis airtel card if not reflecting in the app?

Thanks

Vanguard Vanguard
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Is anyone else experiencing issues fetching BSES Rajdhani Power Delhi electricity bills using Airtel Thanks app? App version is 4.46.2. It keeps showing the error, "Something went wrong, please try again later." I have tried to fetch it multiple times but the error keeps popping up. I want to pay the bills using Axis Airtel credit card and don't want to open a new topic just to ask about this error msg. 

Edit: Issue fixed.

Helpful Helpful
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Expected 800 Rs total cb.. Received 350 cashback. How to dispute? 

Deal Cadet Deal Cadet
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Now they are asking for Screenshot from Airtel thanks app but there is no vill payment history in thanks app

Deal Newbie Deal Newbie
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Do we get 10% cashback for electricity payments via airtel website? My biller is shown in the website but not airtel thanks app.

Deal Cadet Deal Cadet
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Any update guys?

How is the cashback tracking working rn and are there any points to keep in mind while transacting like merchant name, etc? TIA

Deal Cadet Deal Cadet
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Was fixed temporary now again same issue.

Recharge+bill payment getting merged in single category 

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