Contact SBI Card and tell them to file a charge on pre-arbitration and arbitration. Also share them your SBI Erupee CBDC wallet transaction history, all proof like transaction failed on SBI Erupee CBDC wallet etc.
Chargeback pre-arbitration and arbitration are steps in the process of resolving a customer dispute over a transaction
- Pre-arbitration: A chance for the merchant and customer to present evidence and resolve the dispute. This is also known as a "second chargeback".
- Arbitration: A final step where the Card/UPI network makes a decision on the dispute. This is the final event in the dispute resolution cycle. This is also known as a "third and final chargeback".
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In representment, the merchant gathers evidence that demonstrates that whatever reason the card/UPI holder gave for the chargeback is untrue.
For example, a merchant would respond to a chargeback with a "transaction not authorized" reason code with proof that the card/UPI holder authorized the transaction.
The merchant submits this evidence to the issuing bank, which makes a decision to either uphold or reverse the chargeback.
However, if the card/UPI holder disputes the transaction a second time based on new evidence, the issuing bank can pursue that as a second chargeback. At this point, the process enters pre-arbitration, or pre-arb, as a second round of disputes.
Pre-arbitration is the last chance for the merchant and the issuing bank to settle a chargeback before arbitration begins, at which point the card/UPI network steps in to make a final decision.
Pre-arbitration is usually requested by the customer’s issuing bank, though the acquiring bank can also request it should the merchant be unhappy with the results of the initial dispute.
When pre-arbitration is initiated, merchants have two options. First, they can accept liability for the chargeback, and the customer gets refunded their money in full. If they're not willing to accept liability, they can request arbitration. This means that the card/UPI network will step in to make a final decision on the dispute.
If the merchant doesn’t accept liability during pre-arbitration, the chargeback moves into arbitration. The purpose of arbitration is to place the dispute decision in the hands of an impartial third party: the card/UPI network.
Since the issuing and acquiring banks have been unable to settle on an outcome on their own, arbitration gives the card/UPI network the power to weigh in and have the final say.
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Contact SBI Card and tell them to file a charge on pre-arbitration and arbitration. Also share them your SBI Erupee CBDC wallet transaction history, all proof like transaction failed on SBI Erupee CBDC wallet etc.
Chargeback pre-arbitration and arbitration are steps in the process of resolving a customer dispute over a transaction
---------------------------------------------------------------------------------------------------------------------------------------------------
In representment, the merchant gathers evidence that demonstrates that whatever reason the card/UPI holder gave for the chargeback is untrue.
The merchant submits this evidence to the issuing bank, which makes a decision to either uphold or reverse the chargeback.
However, if the card/UPI holder disputes the transaction a second time based on new evidence, the issuing bank can pursue that as a second chargeback. At this point, the process enters pre-arbitration, or pre-arb, as a second round of disputes.
Pre-arbitration is the last chance for the merchant and the issuing bank to settle a chargeback before arbitration begins, at which point the card/UPI network steps in to make a final decision.
Pre-arbitration is usually requested by the customer’s issuing bank, though the acquiring bank can also request it should the merchant be unhappy with the results of the initial dispute.
When pre-arbitration is initiated, merchants have two options. First, they can accept liability for the chargeback, and the customer gets refunded their money in full. If they're not willing to accept liability, they can request arbitration. This means that the card/UPI network will step in to make a final decision on the dispute.
If the merchant doesn’t accept liability during pre-arbitration, the chargeback moves into arbitration. The purpose of arbitration is to place the dispute decision in the hands of an impartial third party: the card/UPI network.
Since the issuing and acquiring banks have been unable to settle on an outcome on their own, arbitration gives the card/UPI network the power to weigh in and have the final say.