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Deal Lieutenant
saymyname

https://i.imgur.com/F287QPX.jpg

http://www.amazon.in/b?ie=UTF8&node=6802...31

TnC (Similar to March) : http://www.amazon.in/b/ref=s9_acss_bw_cg_April1...

Not doing it for FPD, thought people would be eager to know whether this offer is coming next month or not. Will post in DnD from next time.

Thank You!

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Deal Lieutenant Deal Lieutenant
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@Navneet wrote:

@The Sniper wrote:

A couple of things I noticed:

http://www.amazon.in/Turn-Organic-Chana-Whole-5...
https://cdn0.desidime.com/attachments/photos/245305/medium/32603622q2lpw5.png?1480950069
[IMG]http://i65.tinypic.com/2q2lpw5.jp...MG]

http://www.amazon.in/24-Mantra-Organic-Tur-500g...
https://cdn0.desidime.com/attachments/photos/245310/medium/3260362fym4g.png?1480950074
[IMG]https://cdn0.desidime.com/attachments/photos/24...]


Point is, don’t go for anything blindly. Be wise!! https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif https://cdn3.desidime.com/assets/textile-editor/icon_cool.gif


Similarly in Feb Offer 300 GV on 1000 purchase , i noticed the soap set was mentioning Buy 3 Get 1 Free, however there was no free soap in amazon packet https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

I raised one such issue with amazon. They refunded the extra amount.

Critic Critic
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@ghitesh wrote:

I think i paid through netbanking and it went fine… Means no issue with gc amount.



You think you paid thro’ netbanking? Even you aren’t sure? https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

Should I believe you about the GC thing? Can you please check your account once for the mode of payment and the amount of GC received? https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

EDIT: @ghitesh Check chat. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

Pro Tech Guru Pro Tech Guru
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@ghitesh wrote:

@Navneet wrote:

@The Sniper wrote:

A couple of things I noticed:

http://www.amazon.in/Turn-Organic-Chana-Whole-5...
https://cdn0.desidime.com/attachments/photos/245324/medium/32603912q2lpw5.png?1480950081
[IMG]http://i65.tinypic.com/2q2lpw5.jp...MG]

http://www.amazon.in/24-Mantra-Organic-Tur-500g...
https://cdn0.desidime.com/attachments/photos/245333/medium/3260391fym4g.png?1480950086
[IMG]https://cdn0.desidime.com/attachments/photos/24...]


Point is, don’t go for anything blindly. Be wise!! https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif https://cdn3.desidime.com/assets/textile-editor/icon_cool.gif


Similarly in Feb Offer 300 GV on 1000 purchase , i noticed the soap set was mentioning Buy 3 Get 1 Free, however there was no free soap in amazon packet https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

I raised one such issue with amazon. They refunded the extra amount.

I find no time buddy to follow the drama https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

Deal Lieutenant Deal Lieutenant
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@saymyname wrote:

That’s true for most of the Amazon products, I have talked with CC regarding this but still they are continuing the same thing.
What they do is they would mention the MRP of the item not the sale price. Like the Surf Excel 3kg MRP is 414/- but the packet itself has 50/- off so sale price is 364/- and Amazon sells it at this price but mentions as 12% discount.

And there are many products of this nature. In snapdeal they mention the sale price don’t know about BB,grofers etc.


It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.

Pro Entertainer Pro Entertainer
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@saymyname wrote:

@The Sniper wrote:

A couple of things I noticed:

http://www.amazon.in/24-Mantra-Organic-Tur-500g...
https://cdn0.desidime.com/attachments/photos/245329/medium/3260420fym4g.png?1480950085

Point is, don’t go for anything blindly. Be wise!! https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif https://cdn3.desidime.com/assets/textile-editor/icon_cool.gif


That’s true for most of the Amazon products, I have talked with CC regarding this but still they are continuing the same thing.
What they do is they would mention the MRP of the item not the sale price. Like the Surf Excel 3kg MRP is 414/- but the packet itself has 50/- off so sale price is 364/- and Amazon sells it at this price but mentions as 12% discount.

And there are many products of this nature. In snapdeal they mention the sale price don’t know about BB,grofers etc.

With surf excel I remind that there is Rs 100 off everywhere. Grofers price 311 + 10% discount +20% paytm cashback is most lucrative

At Amazon.in it is 315 + 10/15/20/30% which ever bracket you fall in

I missed loot few days back on amazon of Ariel 24 hours fresh at 244 (39% discount)

All are 2 kg packs

Deal achche hai jab tak discount pe washing powder milta rahe
Trans : tea strain or sauce,
with ariel / surf anything you can wash
But discount purchase is necessary

Deal Lieutenant Deal Lieutenant
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@disclaimer wrote:

It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.


Yupp received the same reply from them but I asked them why not to ensure this thing and sniper had pointed there many people have pointed that out in the comment section. So I was saying them to rectify that thing becaise it has been there since 5-6 months.

Critic Critic
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@disclaimer wrote:

It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.



From where did you get to know this? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif

Generous Generous
Link Copied
@disclaimer wrote:

@saymyname wrote:

That’s true for most of the Amazon products, I have talked with CC regarding this but still they are continuing the same thing.
What they do is they would mention the MRP of the item not the sale price. Like the Surf Excel 3kg MRP is 414/- but the packet itself has 50/- off so sale price is 364/- and Amazon sells it at this price but mentions as 12% discount.

And there are many products of this nature. In snapdeal they mention the sale price don’t know about BB,grofers etc.


It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.


But such refunds always adds to refunds and replacements which amazon account specialists might not consider when they decide to block your account. Not a personal experience but a friend’s experience on amazon.com.

@saymyname Many Surf excel 2kg boxes still come without the 50 off tag (not sure if they are old stock or if it was a limited time offer). But I have not seen the 50 off boxes recently in any local stores including big bazaar, reliance fresh etc (you can check on amazon now and these stores still sell them at 465).

Deal Lieutenant Deal Lieutenant
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@Magus wrote:

@disclaimer wrote:

It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.



From where did you get to know this? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


The new policy also mandates such e-commerce companies to display contact details of the sellers online. The warranty/guarantee of products or services sold online will also be borne by the sellers, not the e-commerce company.

Though allowed to operate call centre on behalf of sellers.

Deal Lieutenant Deal Lieutenant
Link Copied
@ranjithsai01 wrote:

It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.


But such refunds always adds to refunds and replacements which amazon account specialists might not consider when they decide to block your account. Not a personal experience but a friend’s experience on amazon.com.


Yes, but happened very rarely.

Generous Generous
Link Copied
@disclaimer wrote:

@Magus wrote:

@disclaimer wrote:

It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.



From where did you get to know this? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


The new policy also mandates such e-commerce companies to display contact details of the sellers online. The warranty/guarantee of products or services sold online will also be borne by the sellers, not the e-commerce company.

Though allowed to operate call centre on behalf of sellers.


Is this a quote from the new e-commerce policy?

Deal Subedar Deal Subedar
Link Copied
@saymyname wrote:

@The Sniper wrote:

A couple of things I noticed:

………..

Point is, don’t go for anything blindly. Be wise!! https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif https://cdn3.desidime.com/assets/textile-editor/icon_cool.gif


That’s true for most of the Amazon products, I have talked with CC regarding this but still they are continuing the same thing.
What they do is they would mention the MRP of the item not the sale price. Like the Surf Excel 3kg MRP is 414/- but the packet itself has 50/- off so sale price is 364/- and Amazon sells it at this price but mentions as 12% discount.

And there are many products of this nature. In snapdeal they mention the sale price don’t know about BB,grofers etc.


I think this is different. The product in question is listed at a Sale price of Rs. 140 for 500g, and no discount is given nor the MRP mentioned. And if the current MRP is Rs. 80 indeed, we’d be spending Rs. 60 extra on this. there’s no saving even with an Amazon GV+ICICI offer.

By the way, in case someone hasn’t noticed yet, the first picture shows the package containing an insect. Truly organic product that.

Generous Generous
Link Copied
@disclaimer wrote:

@ranjithsai01 wrote:

It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.


But such refunds always adds to refunds and replacements which amazon account specialists might not consider when they decide to block your account. Not a personal experience but a friend’s experience on amazon.com.


Yes, but happened very rarely.

You don’t know when it might happen. The account specialist team once had mailed me for misusing their refund policy because I had got lots of 100% cb on their amazon kirana offer. Then I had to escalate this to the top (of course I just had to give them one single proof in the form of a screenshot of the offer page) and only then they decided to look into it and apologized for the mishap. But we wont have enough proofs on hand for these small refunds. Many a times I have let go these small refunds and it really mattered the most when I needed.

I bought this PS3 from a market place seller (non-amazon fulfilled) as I had plans for gifting my niece and the offer was good at 10k. The seller sent me a used product and later I checked their store reviews on mouthshut only to find that this practise was common with their store. I tried talking to them and they blatantly denied it rejecting my refund/replacement request. I had to file a claim with amazon and yesterday the claim was resolved in my favour. The claim resolver asked me to send the screenshots of the video I had made and refunded my money even without bothering to talk to seller. He went to extent of asking me to keep the product/dispose it as I wish and promised me that amazon would stand behind me if the seller tries to cause any trouble to get his product back.

I know this is unrelated but just mentioning if someone is curious. Search for this seller “Unilet- Bangalore” on mouthshut for the customer reviews. I requested him to give me a replacement or refund and they just started getting arrogant to the extent of telling me to contact their warehouse to resolve the issues. I even spoke to a manager and tried telling him that amazon considers these things seriously. The manager started getting too casual and suggested that I keep it as “new ones” would cost at least 15k (Even they were selling it at 14k after a couple of days).

So all these small refunds and replacements would just get you off amazon’s easy to work list. If amazon had decided to reject my claim as the seller was a huge BM store then I would have ended up buying a used ps3. They even could have asked me to send back the product and then refunded, but the agent told me that the seller has caused enough trouble and he doesn’t want me to bear it any further. He promised me to try and block the seller from sending any further mails to me (the seller was spamming me about the box being sealed and stuff- some 20+ messages).

Critic Critic
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@disclaimer wrote:

The new policy also mandates such e-commerce companies to display contact details of the sellers online. The warranty/guarantee of products or services sold online will also be borne by the sellers, not the e-commerce company.

Though allowed to operate call centre on behalf of sellers.



A commendable step! In fact, I suggested this to Flipkart a few days ago. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

What’s the source of this policy info? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif

Deal Subedar Deal Subedar
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@Magus wrote:

@disclaimer wrote:

The new policy also mandates such e-commerce companies to display contact details of the sellers online. The warranty/guarantee of products or services sold online will also be borne by the sellers, not the e-commerce company.

Though allowed to operate call centre on behalf of sellers.



A commendable step! In fact, I suggested this to Flipkart a few days ago. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

What’s the source of this policy info? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


Umm… Magus… Wouldn’t that be a real headache for the buyers? If I buy a product that is listed with a guarantee(NOT warranty), and it fails to live up to it, what if the seller fails to answer my call? And when I contact the site, they’d blatantly tell me that is none of their business, and direct me again to the seller, wouldn’t they?

Generous Generous
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@The Sniper wrote:

@Magus wrote:

@disclaimer wrote:

The new policy also mandates such e-commerce companies to display contact details of the sellers online. The warranty/guarantee of products or services sold online will also be borne by the sellers, not the e-commerce company.

Though allowed to operate call centre on behalf of sellers.



A commendable step! In fact, I suggested this to Flipkart a few days ago. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

What’s the source of this policy info? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


Umm… Magus… Wouldn’t that be a real headache for the buyers? If I buy a product that is listed with a guarantee(NOT warranty), and it fails to live up to it, what if the seller fails to answer my call? And when I contact the site, they’d blatantly tell me that is none of their business, and direct me again to the seller, wouldn’t they?


Most likely it wont happen and if that happens it would be just another ebay. But amazon and flipkart are better off giving the sellers numbers as many issues can be sorted out if both the parties agree. Just that they are concerned that the sellers might trick buyers (few buyers might also trick sellers but percentage is very less) and they might lose customer base. So they make sure every conversation happens mostly through their system and they have enough proof if an unlikely event happens.

Deal Lieutenant Deal Lieutenant
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@ranjithsai01 I mentioned Surf Excel 3 KG worth 414/- it is always 50/- off (I mean has been from a long time)
Specifically that is Surf Excel Easy Wash which does not come in a box. I think you are referring to Top Load and Front Load Surf Excel prices of which I am unaware of

Critic Critic
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@The Sniper wrote:

Umm… Magus… Wouldn’t that be a real headache for the buyers? If I buy a product that is listed with a guarantee(NOT warranty), and it fails to live up to it, what if the seller fails to answer my call? And when I contact the site, they’d blatantly tell me that is none of their business, and direct me again to the seller, wouldn’t they?



No, that doesn’t mean the sites will withdraw all customer support. This is just to keep all the three parties in loop. As per the current situation, the buyer is totally left in the dark about what transpires between the platform provider and the seller regarding any complaints raised. This new policy will make the transactions more transparent. Moreover, it helps the buyer make a better buying decision by establishing contact with the seller beforehand. I always do this in case of doubts with the product or the performance of the seller. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

Deal Lieutenant Deal Lieutenant
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@The Sniper May be the price mismatch because of fluctuating Dal Prices which happens with local grocery shops but still it’s a packaged product so they must take only MRP.

@ranjithsai01 Do you mean if we get multiple refunds or compensation then account may be blocked ?

Generous Generous
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@saymyname wrote:

@ranjithsai01 I mentioned Surf Excel 3 KG worth 414/- it is always 50/- off (I mean has been from a long time)
Specifically that is Surf Excel Easy Wash which does not come in a box. I think you are referring to Top Load and Front Load Surf Excel prices of which I am unaware of


Yes, sorry for not reading it properly. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Generous Generous
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@saymyname wrote:

@The Sniper May be the price mismatch because of fluctuating Dal Prices which happens with local grocery shops but still it’s a packaged product so they must take only MRP.

@ranjithsai01 Do you mean if we get multiple refunds or compensation then account may be blocked ?


Of course they would and right now they might not be too serious about it but when they decide to go hard, it will be real bad. Even now they might be banning accounts but we might not be knowing as no one discusses about it.

Deal Lieutenant Deal Lieutenant
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@ranjithsai01 wrote:


Of course they would and right now they might not be too serious about it but when they decide to go hard it will be real bad.


Just in case if I come across such a problem what should be done ? I had read in some thread that they stop replying to mails and calls https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif

Deal Lieutenant Deal Lieutenant
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@ranjithsai01 wrote:

@disclaimer wrote:

@Magus wrote:

@disclaimer wrote:

It is not amazon that mentions the price or sells it directly, but the seller. They ensure that extra amount is refunded but don’t make the seller update the entry with correct price. The situation is acceptable in that sense but would not be the case once the new instructions are enforced which state that customer satisfaction is to be ensured by the seller and not the marketplace operator.



From where did you get to know this? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


The new policy also mandates such e-commerce companies to display contact details of the sellers online. The warranty/guarantee of products or services sold online will also be borne by the sellers, not the e-commerce company.

Though allowed to operate call centre on behalf of sellers.


Is this a quote from the new e-commerce policy?


Yes, also
In marketplace model goods/services made available for sale electronically on website should clearly provide name, address and other contact details of the seller. Post sales, delivery of goods to the customers and customer satisfaction will be responsiblity of the seller.

Deal Lieutenant Deal Lieutenant
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@ranjithsai01 wrote:

You don’t know when it might happen. The account specialist team once had mailed me for misusing their refund policy because I had got lots of 100% cb on their amazon kirana offer. Then I had to escalate this to the top (of course I just had to give them one single proof in the form of a screenshot of the offer page) and only then they decided to look into it and apologized for the mishap. But we wont have enough proofs on hand for these small refunds. Many a times I have let go these small refunds and it really mattered the most when I needed.

Dont you save the chat transcripts when seeking such refunds? Always handy. And for Amazon, customer satisfaction is the priority. If one level disappoints a customer, he can escalate it to get a resolution.

That’s why I am apprehensive buying from third party sellers who despatch items on their own.

Deal Lieutenant Deal Lieutenant
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@Magus wrote:

@disclaimer wrote:

The new policy also mandates such e-commerce companies to display contact details of the sellers online. The warranty/guarantee of products or services sold online will also be borne by the sellers, not the e-commerce company.

Though allowed to operate call centre on behalf of sellers.



A commendable step! In fact, I suggested this to Flipkart a few days ago. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

What’s the source of this policy info? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


DIPP. But no seller would be able to provide customer support like that provided by Amazon.

Generous Generous
Link Copied
@saymyname wrote:

@ranjithsai01 wrote:


Of course they would and right now they might not be too serious about it but when they decide to go hard it will be real bad.


Just in case if I come across such a problem what should be done ? I had read in some thread that they stop replying to mails and calls https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


If you think you are not at fault just send them one mail with all the details and proofs. If you are not at fault they would re-investigate it and come back to you. But if it is very obvious that we have misused it there is no point messaging them. It’s better not to fight with them for every silly reason and ask for a refund/compensation. This ‘compensation’ thing is wide spread because of some kids (no offense intended) who think they can make a quick buck and the others follow them ignorantly.

Generous Generous
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@disclaimer

I never ask them for refunds/replacements unless if it is required. I sometimes do get mails about “good will refunds” for amazon now/kirana orders and I just ignore them. It’s not my personal experience but they most likely would not listen to you as they would be convinced that you have misused it (Friend’s amazon.com experience and their policies might not differ about refund and replacements to a large extent). They won’t even bother to read mails and amazon doesn’t have an infinite escalation matrix- just the agent, the supervisor and with lot of convincing/fighting the supervisor will give you an escalation mail which is the last stop.

Even the proofs might not suffice regarding price error refunds as the agents would have issued a refund just because you have told that there is a price error and not that you have proved it? How many such proofs can you submit to someone who is not willing to even read your mails and treat you as a fraud. Even before banning (if they fell that you might not have committed a serious fraud and just some large no of ignorant refunds/replacements) they would send you a mail stating about it but might not necessarily ban you. You can still continue to make purchases in such cases and you would realise what the mail meant when you request for support. The support agent won’t listen to you and would not be willing to give you a refund/replacement. I was told that the system clearly indicates that your id is blacklisted and it is not required to provide any support to you. It’s an indirect way of telling you that they are not intrstd in your business.

Deal Lieutenant Deal Lieutenant
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@ranjithsai01 wrote:

@disclaimer

I never ask them for refunds/replacements unless if it is required. I sometimes do get mails about “good will refunds” for amazon now/kirana orders and I just ignore them. It’s not my personal experience but they most likely would not listen to you as they would be convinced that you have misused it (Friend’s amazon.com experience and their policies might not differ about refund and replacements to a large extent). They won’t even bother to read mails and amazon doesn’t have an infinite escalation matrix- just the agent, the supervisor and with lot of convincing/fighting the supervisor will give you an escalation mail which is the last stop.

Even the proofs might not suffice regarding price error refunds as the agents would have issued a refund just because you have told that there is a price error and not that you have proved it? How many such proofs can you submit to someone who is not willing to even read your mails and treat you as a fraud. Even before banning (if they fell that you might not have committed a serious fraud and just some large no of ignorant refunds/replacements) they would send you a mail stating about it but might not necessarily ban you. You can still continue to make purchases in such cases and you would realise what the mail meant when you request for support. The support agent won’t listen to you and would not be willing to give you a refund/replacement. I was told that the system clearly indicates that your id is blacklisted and it is not required to provide any support to you. It’s an indirect way of telling you that they are not intrstd in your business.


Most of the complaints were regarding Kirana Now cashbacks resulting in ban, but I guess most were able to get it removed.

Critic Critic
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@disclaimer wrote:

Post sales, delivery of goods to the customers and customer satisfaction will be responsiblity of the seller.



You did not add this previously. https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

Why don’t you give me a link to the full policy content? I have been asking you for long. https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif

Deal Lieutenant Deal Lieutenant
Link Copied
@Magus wrote:

@disclaimer wrote:

Post sales, delivery of goods to the customers and customer satisfaction will be responsiblity of the seller.



You did not add this previously. https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

Why don’t you give me a link to the full policy content? I have been asking you for long. https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


Wasnt able to relocate the link earlier https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

Here it is : http://dipp.nic.in/English/acts_rules/Press_Not...

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