FirstCry Reviews

Very bad customer support and fake delivery agents 

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Never ever order on online first cry. Worst service. I ordered a bowl for my daughters first solid food eating function on October 30th.They have mentioned it will be delivered on 31st. Today November 1st still not delivered and it's function today. Couldn't reach the customer service, its a bot and if we call local store to get any number of warehouse, they are talking unprofessional and not giving number. Worst service. Will never order in first cry henceforth.

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<p>The service is extremely disappointing. They refuse to accept their mistakes and instead blame the customer. I ordered shoes for my kids, and due to a size issue, I requested an exchange. However, the new pair also had a size issue, so I opted for a return. Although the return process was completed, they refused to refund my money, claiming I returned the wrong product. This was clearly a logistics error, but they still won’t take responsibility and instead blame the customer, ending with ... view more

<p>If there was something below 1 start i will adapt for it. Worst ever experience my family had with first cry delivery partner. The order was made-it was a big package- we live in chennai- my wife ordered for our kids bday- the delivery guy came- he was not able to find the location- my wife shared google map location- he came in a different route and he was confused- to avoid further more confusion my wife walked two streets to collect the baggage- and he shouted at her as though we are th... view more

The quality of product is worse better quality will find in footpath. Don't deliver as per the commited delivery date

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Bad experience 

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I have ordered manual car for my baby but the product quality is not good and music is not working. I have requested replacement. But, they have cancelled replacement stating unavoidable circumstances.

They have neither replaced the product nor refund the money.

Do not buy any product from first cry except clothes.

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I have ordered one set of sofa pillows they have delivered used and totally damaged and stinking product. Not expected 

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I orderd pampers all round protection with anti rash worth rs 900 for 54 pants. But d diapers are of cheap quality. It gets torn from back side and all cotton from inside came out and get sticked to baby skin. It leaves marks on baby skin and after 3 hours leakage start. Baby feels very uncomfortable. They didnt accept complaints or reviews on their app n dont hv any customer care service. They are fake n just make money by harming our babies. Shame on first cry. 

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<p>purchased a nightwear from Firstcry. It's of Babyhug company, a company I always relied on for its quality.</p> <p>But this suit for which I got delivery on 2nd October 2023 is quite irritating on skin of baby as it's rubber print is rubbing and hurting skin of baby. I tried to contact customer care for help but they were adamant on picking the product only if it has attached tags with it. I tried to explain them million times that I didn't receive the product with attached tag(as tags we... view more