Yesbank customer care denied to cancel the credit card

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Deal Newbie
nbk375

Hi all, I was using yes bank wellness credit card which had membership fee of INR 750 plus GST and I paid the joining fee of same amount when the credit card was issued to me. I completed one year on this card and now the renewal charges are applied for second year in my current statement but now I do not want to continue this credit card for second year now customer service is forcing me to pay the renewal charges and then they can take the request for closure of card. So can anyone suggest me what should be the next course of action ?

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Deal Newbie Deal Newbie
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I got that done with my axis bank CC
Helpful Helpful
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@nbk375 Not all banks are the same. Axis was being nice to you. Yes bank has no obligation to be nice and close the card. The charges are technically valid.
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Beacon Beacon
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I had same incidnt with axis and hdfc.... i wrote mail after a denial from cust. Care (verbly), writing a mail, copy paste from chatgpt worked. Fee waived off.

Deal Newbie Deal Newbie
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Okay yes I wrote email to principal nodal officer lets see what he responds
Deal Lieutenant Deal Lieutenant
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You can request for waiver but cannot close the card while any amount is due. You should have closed it before the fee was charged

Deal Newbie Deal Newbie
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I got that done with my axis bank CC
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Deal Cadet Deal Cadet
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Default karke kahi chuup jaa 

Deal Cadet Deal Cadet
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Will that impact CIBIL score? if they default

Deal Cadet Deal Cadet
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Will that impact CIBIL score?

Deal Cadet Deal Cadet
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Of course yes

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