Worst ever online vendor

I have purchased 2 nos. Digital Weighing Scale Machine @ Rs.499+ FREE DVD Holder + waranty for 1093/- after 30% coupon apply vide order no. 10324853 dated 18/01/14. To my surprise the actual seller “Car Decorator” contacted and demanded to deposit Rs 300 in his bank account to deliver the material. I did not understand the thing and ignored him. Then after someday I received the material with one being ok and another one no. came Dead on Arrival. I contacted first the actual seller “Car Decorator”
But he laughed on my fate and as per his words I came to know that he intentionally sent me a dead product and ignored me complete to replace or even listen to my words.

After that I called Shopclues, then the trouble starts. They accepted the return request after several calls. But never picked up the material from me. When I called regarding pickup, they declared that my city Durgapur (West Bengal) is a non serviceable area. So they cannot reverse pickup the material. But they can deliver the material wah. . After repeated requests they asked me to send the material and will give Rs 300/- for shipping. Being bulky material the courier people demanded me Rs 500/- for shipping of the material. The same was conveyed to shopclues customer care. The customer care is the worst one. For every call I have to repeat all the story again. Your energy will be lost for explaining everything again & again.

From that day they listens the story, forwards the complaint then forgets. This thing repeats again and again. One last fine day I got a mail from shopclues saying that based on our return policy the return time is over and I am unqualified to replace the material. So they will not accept the material even though if I send it to them.

So the moral of the story, never buy anything from fakeclues.