send wrong product

I bought a presenter and was sent the wrong product. customer support is difficult to connect, chat is a joke with the person on the other end repeatedly asking us to let them know the problem without reading the message sent, emails are hardly ever replied. My product was supplied by channel infomatic and it seems these chaps are not replying to shopclues mails!! so much for their products and assurance. Now I am stuck with a product I did not order, and cannot buy the one I want since my money is stuck with them:evil: . Need to be careful of shopclues, they put lots of offers but what reaches you depends on your luck only. better to stick to standard ones like flipkart etc who are more resonsible.