Instamart delivered wrong items, now refusing to replace
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I placed order with Instamart, but received different items . Written mail with snapshot of the items that I had received to [email protected] but refused to replace or refund.
Any other mail of higher authorities to complain.
Please if anyone can help in this matter
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Tried that too and then written mail to them
Got following reply from cc
With deep regret concerning your order, we would like to inform you that we will be unable to initiate a replacement or a refund for this order.
Then I have written
That's not my problem, I am not going to pay for the items I didn't receive.As no customer will ever pay for service they didn't receive.Seems someone else order was delivered to me
Kindly initiate a refund if you cannot replace the items.
Now waiting for their reply
Are those high value items?
always verify all items while receiving. If issue is logged by delivery guy, they refund.
Yes, I took the bag and checked later
![Instamart: Sweets and Gift Packs Upto 80% Off [Location Specific]](https://cdn0.desidime.com/topics/photos/1891336/medium/7444dc65-89d6-4e04-b172-81d004d6e3e2_57459_1.png?1733940523)
Try their chat option. Everytime they messed up they either refunded or replaced the items for me immediately.