How to get refund for partially delivered swiggy order

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Last Comment 2021-12-11

2021-11-03

Ordered food from Swiggy for first time as I had Rs. 100 in wallet. Placed order for Rs. 908 and paid via Apay. Food was delivered on time but one of item worth 80 was not there.

Contacted Swiggy via chat and they agreed to provide ₹15 coupon first and when denied to give ₹75 coupon. As I generally don’t order food online, so asked to refund to source for which he asked to contact via email.

Mailed them and same reply of Rs. 15 coupon was offered. So decided to contact on twitter and same thing there. They said as Rs. 15 coupon has already been mailed to you so another coupon worth ₹65 can be processed. Not providing refund to Apay.

Is there any way to get money back rather than coupon.

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https://www.desidime.com/discussions/how-to-get-refund-for-partially-delivered-swiggy-order?page=1#post_8064449

avgn

2021-11-03

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Means they are more generous towards old users

They were insisting on giving full order refund to me when restaurant sent one different item (similar price)
I denied for refund

https://www.desidime.com/discussions/how-to-get-refund-for-partially-delivered-swiggy-order?page=1#post_8064467

Sidhu634

2021-11-03

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Could be possible. As anyone can create a new account and claim that order was not fulfilled/partially delivered.
But they are denying to refund in my case. Any ceo twitter handle or higher authority mail adress?

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tappukepapa

2021-11-03

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You should have Place your request under missing items section. Then they will ask you to upload pics of your order. And provide refund sometimes.

https://www.desidime.com/discussions/how-to-get-refund-for-partially-delivered-swiggy-order?page=1#post_8064473

Sidhu634

2021-11-03

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I don’t take photos of food. Not my habit. Also haven’t order online from these sites before so didn’t knew about this.

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TuckingFypo

2021-11-03

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hence I use only COD over swiggy’s own 30-50% off coupons. yes i miss out on card or wallet based offers but it way better than missing item.
it has happened to me. ordered some evening snacks. food prepared quickly but delivery dude took 45minutes to cover 2km distance from the eatery to my home. arrives with food hanging on his bike’s handle 45minutes later in the month of january. and then to my shock i see extra mayo and fries missing. i tell him to fcuk off. he calls swiggy folks, so i get a call from their side, i show them the times he took and click a pick of the food hanging on his bike and through the transparent plastic bag show them items missing. swiggy folks tell him to go and i get “100 as a token of apology”.

https://www.desidime.com/discussions/how-to-get-refund-for-partially-delivered-swiggy-order?page=1#post_8134178

kukdookoo

2021-12-10

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swiggy has become mahachor. read this

https://www.desidime.com/discussions/icici-bank...
https://www.desidime.com/discussions/icici-bank...

few days back some senior came from ncr. he said that they order products around 1 lac from instamart per month. in their last order of 14000 2 biscuit packs pack of 10 was missing. all products were sealed in a bag and he checked and made video in front of delivery person. customer care said that they have taken feedback thats it @SastaRaju

https://www.desidime.com/discussions/how-to-get-refund-for-partially-delivered-swiggy-order?page=1#post_8134832

EkdamSastaRaju

2021-12-10

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I dont order with swiggy anymore as I got my home posting . So cant tell how they have grown into

But when I was posted outside my state few years back, I used to order everyday. Sometimes restaurant would misplace items or send wrong food.
But swiggy always used to refund full amount no questions asked

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desiviru

2021-12-10

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I am Swiggy super user and always system refunds me. Once I ordered for Rs.150. STEALDEAL applied. 270-120= 150. One item missing. The AI response asked me Rs.90 refund or contact CC? I clicked on refund and it was instant in Amazon Pay (I was shocked to see Rs.90 refund as all 3 items were Rs.90 each.). So it costed Rs.60 but items delivered worth 180. But if you file for more than 3 refunds they flag account and offer very less amt. Fortunately in last 4 yrs experience with Swiggy only 3-4 times, I received partial order or changed item. Once order was just Rs.80(after cuopon) and Rs.35 refunded for missing item which was Rs.45 actually.